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Latin America Portuguese Sales Specialist

The Walt Disney Company

Florida, United States (On-site)

Latin America Portuguese Sales Specialist

11 Minutes ago • 1 Years + • Business Development • Undisclosed

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Job Description

Disney Central seeks bilingual (English/Portuguese) Latin America Consumer Direct (LACD) Sales Specialists for their Orlando, FL contact center. Responsibilities include assisting guests with Walt Disney World resort bookings, tickets, dining, recreation, and website troubleshooting. Sales specialists will handle reservations, payments, modifications, and upselling additional vacation experiences. The role demands excellent customer service, sales skills, and proficiency in multiple computer systems. The position involves inbound calls, adherence to quality standards, and potential overtime.

Must have:

Bilingual (English/Portuguese)
Sales & service experience
Flexible schedule
Strong communication skills
Walt Disney World product knowledge

Good to have:

Call center experience
Disney system knowledge
International vacation planning experience

Job Summary:

Disney Central is currently looking for Latin America Consumer Direct (LACD) Sales Specialists, bilingual English speakers with fluency in Portuguese!
They focus on creating magical vacation planning experiences using extraordinary Guest service skills and strong attention to detail, as well as assisting Guests in Portuguese language in completing their vacation planning. Our sales specialists will be required to address the needs of our Guests by establishing a positive rapport with emphasis on sales and service.

This is an hourly position in an inbound contact center located at Disney Central in Orlando, Florida. The sales specialist will attend a paid training class where you will participate in multiple performance assessments.

The current operating hours are Sunday through Saturday, 6:45 a.m. to 8:15p.m.

The starting pay rate for this position is $18.90 per hour.

Responsibilities:

In this position, the sales specialists meet or exceed Disney’s quality and guest service standards. They will assist with our Latin America Consumer Direct channel and Walt Disney World® Resort Room, Dine & Recreation bookings and Ticket products. This team also supports our Internet Help Desk services and assists our guests concerning their website experience through troubleshooting and procedural means. In addition, this team will assist Guests who have already booked a resort reservation by providing services such as taking payments, making reservation modifications, recommending booking additional vacation experiences and other projects as assigned.

Basic Qualifications:

Bilingual in both English and Portuguese verbal and written communication skills, as well as telephone etiquette skills
Sales and Service experience in a customer service or contact center environment
Flexible with work schedule, including overtime, weekends and holidays
Strong interpersonal, listening, and oral communication skills
Eagerness to learn new policies, procedures, product lines and new software applications
Ability to be flexible and react to new situations and information quickly
Problem solving and decision-making skills
Proficient in Microsoft Office including Outlook
Solid Understanding on Walt Disney World products and services
Ability to interact with other Walt Disney World departments
Strong organizational and time management skills
Computer proficiency, including typing skills and the ability to navigate through multiple computer systems, as well as familiarity with mobile applications

Preferred Qualifications:

Minimum 1 year of sales or service experience in a call center environment
Previous experience with Walt Disney World® system
Knowledge of Disney business practices, applications and Disney websites
Familiar with international vacation planning practices
Ability to work in a structured environment

Additional Information:

KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter

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About The Company

The Walt Disney Company

1137 Active Jobs

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!