Über den Job
HOLOGATE sucht einen motivierten IT-Support-Mitarbeiter zur Verstärkung unseres Teams.
IT Support
About the job
Job Description
HOLOGATE seeks a motivated IT Support specialist. Responsibilities include providing support for hardware and software, troubleshooting system and network problems, diagnosing and resolving hardware/software issues, responding to incidents within deadlines, and continuously working on tasks until completion. The role involves prioritizing and managing open cases, testing new technologies, and ensuring excellent communication with colleagues. Fluency in German and English is required, along with experience in 1st and 2nd level support and knowledge of Windows and macOS operating systems and network technologies.
Must have:
- 1st & 2nd Level Support experience
- Fluent in German & English
- Windows & macOS OS knowledge
- Network technology expertise
- Problem-solving skills
- Excellent communication
Perks:
- Competitive salary
- Intensive onboarding & training
- Growth potential
- Flexible work arrangements
- Great team spirit
Was wir dir bieten
- Ein wettbewerbsfähiges Gehalt
- Intensives Onboarding und individuelle Schulung
- Hohes Wachstumspotenzial
- Flexible Arbeitsgestaltung mit Kernzeiten / Work-Life-Balance
- Einen großartigen Teamgeist in einem dynamischen und internationalen Arbeitsumfeld
Deine Aufgaben
- Support für Hard- und Software
- Fehlerbehebung bei System- und Netzwerkproblemen
- Diagnose und Behebung von Hardware- und Softwarefehlern
- Reagieren Sie innerhalb der vereinbarten Fristen auf Einsätze
- Kontinuierliche Arbeit an einer Aufgabe bis zum Abschluss
- Priorisieren und Verwalten offener Fälle zur gleichen Zeit
- Testen und Bewerten neuer Technologien
Schlüsselqualifikationen
- Deutsch und Englisch fließend
- Erfahrung im 1st und 2nd Level Support
- Fundierte Kenntnisse der gängigen Betriebssysteme (Windows, macOS) und Netzwerktechnologien
- Sehr gute Kommunikationsfähigkeiten und ein freundliches Auftreten im Umgang mit Mitarbeitern
- Problemlösungsorientiertes Denken und die Fähigkeit, in allen Situationen ruhig zu bleiben
- Teamwork sowie eine selbstständige und strukturierte Arbeitsweise.
- Kundenorientierung
Über uns
HOLOGATE is the market-leading immersive media company specializing in innovative extended reality (XR) solutions for entertainment and enterprise. With the largest VR network worldwide, our unforgettable virtual experiences and solutions are transforming the way the world entertains, trains, and simulates. We are pioneers at the forefront of innovation, uniquely tailored for the age of spatial computing, with an established track record of industry recognition.
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About The Company
HOLOGATE is the market-leading immersive media company specializing in innovative extended reality (XR) solutions for entertainment and enterprise. With the largest location-based VR network worldwide, our unforgettable virtual experiences and solutions are transforming the way the world entertains, trains, and simulates. We are pioneers at the forefront of innovation, uniquely tailored for the age of spatial computing, with an established track record of industry recognition.
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