iNOC Analyst,2

3 Months ago • Upto 2 Years • Administrative • Undisclosed

About the job

Job Description

iNOC Analyst required to provide customer support, troubleshoot Windows, Mac, iOS and Android systems, monitor service availability, resolve problems and perform server administration. Experience in troubleshooting technical issues and customer service is a must.
Must have:
  • Customer Support
  • Troubleshooting Skills
  • Windows & Mac
  • Server Administration
Good to have:
  • Monitoring Systems
  • Cloud Systems
  • Problem Resolution
  • IOS & Android

About the job

Job Title

iNOC Analyst,2

Job Description

Primary Responsibilities:

  • Customer Service and Support

Promptly, professionally, and courteously respond to and assist customers with technical issues and questions. Solve issues if possible. Create IT tickets and assign incoming requests to appropriate support teams. Identify and escalate urgent requests to the appropriate team. Identify potential systemic problems based on calls and volume. May include account management, ticket creation on customer’s behalf, process forms and approvals, guide users to appropriate resources, follow up with customers when necessary.

  • Product Support

Assist customers in troubleshooting Windows, Mac, iOS and Android operating systems on corporate and personal computers and mobile devices.

  • Enterprise / Cloud Systems Monitoring

Interface with various monitoring and alerting systems to monitor service availability, resource utilization and performance.

  • Problem Resolution / Escalation

Identify service availability issues and follow procedures to remedy or escalate to IT tech teams as necessary.

  • Server Administration

Perform Server administration services such as Checking application services, diskspace, and preparing for scheduled power outages and other tasks as needed. Perform system administrative tasks as requested by IT support teams.

  • Teamwork

Assist and encourage team members and serve as a backup to others when possible. Promote a working environment that respects individual values and dignity.

It is the policy of Dotdash Meredith to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities.

#INDIA#
View Full Job Description

Add your resume

80%

Upload your resume, increase your shortlisting chances by 80%

About The Company

Bengaluru, Karnataka, India (On-Site)

Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Karnataka, India (On-Site)

Karnataka, India (Hybrid)

New York, New York, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Dotdash Meredith

Similar Jobs

Alpha Sense - Account Manager, Corporate

Alpha Sense, United Kingdom (On-Site)

Funko - Credit Controller

Funko, United Kingdom (On-Site)

Logitech - Enterprise Account Manager, B2B

Logitech, Indonesia (On-Site)

Alphasense - Enterprise Account Executive, Corporate

Alphasense, United States (Hybrid)

Guidehouse - Junior Associate AR

Guidehouse, India (On-Site)

Aristocrat Gaming - Workday Senior Analyst

Aristocrat Gaming, United States (Hybrid)

Zones - Senior Service Desk Analyst

Zones, United States (On-Site)

Tesla - Service Advisor- Bicester

Tesla, United Kingdom (On-Site)

Aristocrat Gaming - Workday Absence Product Lead

Aristocrat Gaming, India (On-Site)

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Yggdrasil Gaming  - Integration Support Engineer

Yggdrasil Gaming , Poland (On-Site)

Ziff Davis - Data Operations Executive

Ziff Davis, United Kingdom (Hybrid)

Payactiv - Sales Specialist-Mid Market

Payactiv, United States (Remote)

Paypal - Sr. Designer, Home & User Management

Paypal, United States (Hybrid)

Dentsu - SEO Manager

Dentsu, Denmark (On-Site)

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

Get notifed when new similar jobs are uploaded

Administrative Jobs

Coursera - Salesforce Developer Associate

Coursera, India (Remote)

Evolution - Office Coordinator

Evolution, Argentina (On-Site)

Bally's Interactive - Technician - Surveillance

Bally's Interactive, United States (On-Site)

Voodoo - Payroll & Benefits Officer

Voodoo, France (On-Site)

Pixar Animation Studios - Assistant

Pixar Animation Studios, United States (On-Site)

Zoox - Senior Data Storage Engineer

Zoox, United States (Hybrid)

Enphase Energy - Customer Technical Support, Solar/PV - Germany

Enphase Energy, Germany (Hybrid)

Get notifed when new similar jobs are uploaded