Driver Experience (Booking) Sr. Manager

3 Months ago • 7 Years +

Job Summary

Job Description

Job Details

About The Role
Our driver-partners are one of the crucial pillars of our business; from serving food orders to transporting people and goods from one place to another - there is very little that they can’t do. 

As our Driver Experience (Booking) Sr. Manager, you’ll take the time to define a seamless driver’s experience roadmap and ensure its implementation. The scope is from user’s placing the order until the order is completed, Ultimately, your efforts will boost Gojek’s standing as the most trusted partner amongst our driver-partners, ensuring we deliver the best experience and opportunities for them to perform as best as possible.

What You Will Do

    • Define working strategy for the Driver Experience - Booking related by ensuring end to end journey of driver’s experience from creation to completion well as supporting reliability and driver income.
    • Establish new projects & system capability that have direct impact to driver experience
    • Ensure feedback loop and escalation process is happening in terms of business process and product development
    • Collaborate closely with our regions, business and product team to map out overall initiative which can significantly improve driver experience and performance 

What You Will Need

    • At least 7 years of experience in a strategy or project management role at a tech company
    • Agility and effectiveness in collaboration in managing complex projects with multiple stakeholders such as the Business team, Regions and Products team.
    • Ability to lead and conduct analysis independently, including leveraging other teams such as Research, Product Management, etc.
    • Overarching knowledge of Driver Experience
    • High level of precision and attention to detail to produce accurate sources of truth for management’s decision making
    • Ability to move and execute quickly in a time efficient manner to allow for continual iteration is a core competency of our team
    • Strong proficiency in Microsoft Excel and PowerPoint is a must; Proficiency with Data Query using SQL (Google Bigquery) or Python
About the Team
Driver Experience (Booking) Sr. Manager will work within direct command of the Head of Driver Experience. You will lead the team consisting of Driver Experience (Booking) Managers and manage the nationwide level. You play a pivotal role to improve the quality life of drivers which have direct correlation to customer experience. Though everyday will be very challenging balancing the expectations from drivers (thru regions) and business team but you feel great satisfaction as you are directly creating a social impact.

About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek 
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

Similar Jobs

N-iX - Senior Networking Engineer

N-iX

Ukraine (Remote)
• 1 Month ago
Beghou Consulting - Manager, Commercial Operations & Analytics

Beghou Consulting

Evanston, Illinois, United States (Hybrid)
• 3 Months ago
Epic Games - QA Programmer

Epic Games

Montreal, Quebec, Canada (On-Site)
• 1 Month ago
Netflix - Machine Learning Engineer Intern, Summer 2025

Netflix

Los Gatos, California, United States (On-Site)
• 1 Month ago
WorldWinner - Engineering Manager

WorldWinner

(Remote)
• 1 Month ago
Larian Studios - Tools Programmer

Larian Studios

Warsaw, Masovian Voivodeship, Poland (On-Site)
• 3 Months ago
Patel greene - Senior Landscape Architect

Patel greene

Temple Terrace, Florida, United States (On-Site)
• 3 Months ago
Evolution - Carpenter

Evolution

Tbilisi, Tbilisi, Georgia (On-Site)
• 4 Months ago
ByteDance - Optical Design Intern (PICO-Lab) 2023 Fall (BS)

ByteDance

San Jose, California, United States (On-Site)
• 3 Months ago
USE Insider - Senior Android Developer

USE Insider

Ä°stanbul, Ä°stanbul, TĂĽrkiye (Remote)
• 3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Cadence - IT -Sr Staff Systems Engineer

Cadence

Noida, Uttar Pradesh, India (On-Site)
• 4 Months ago
Paytm - Business Analyst - Team Lead (NOIDA)

Paytm

Noida, Uttar Pradesh, India (On-Site)
• 3 Months ago
Rackspace Technology - Site Reliability Engineer / Observability Engineer

Rackspace Technology

India (Remote)
• 1 Month ago
Planview - Data Test Engineer - Automation

Planview

Bengaluru, Karnataka, India (Hybrid)
• 6 Months ago
Netflix - Senior Software Engineer (L5) - Audio/Video Tools and Tests

Netflix

Los Gatos, California, United States (On-Site)
• 1 Month ago
Blizzard Entertainment - Associate Program Manager | Irvine, CA

Blizzard Entertainment

Irvine, California, United States (Hybrid)
• 3 Months ago
Harmonic - Senior C++ Developer with Networking Experience

Harmonic

Karnataka, India (Hybrid)
• 3 Months ago
PwC - Financial Risk Management Consultant - Senior Associate

PwC

Bangkok, Bangkok, Thailand (On-Site)
• 4 Months ago
Reltio - Staff Engineer, DevOps

Reltio

Bengaluru, Karnataka, India (On-Site)
• 3 Months ago
Western Digital - Staff Engineer, Systems Design Engineering

Western Digital

Bengaluru, Karnataka, India (On-Site)
• 4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Jakarta, Jakarta, Indonesia

PwC - Senior Associate - Risk Assurance - IT Governance

PwC

Jakarta, Jakarta, Indonesia (On-Site)
• 4 Months ago
NinjaVan - Shipper Success Management (Chinese Speaker)

NinjaVan

Jakarta, Jakarta, Indonesia (On-Site)
• 4 Months ago
GoTo Group - Talent Acquisition Senior Manager

GoTo Group

Jakarta, Jakarta, Indonesia (On-Site)
• 3 Months ago
GoTo Group - Senior Data Warehouse Engineer

GoTo Group

Jakarta, Jakarta, Indonesia (On-Site)
• 3 Months ago
Game5Mobile - Lead Artist

Game5Mobile

Surabaya, East Java, Indonesia (On-Site)
• 6 Months ago
PwC - Assurance - Manager - Actuarial

PwC

Jakarta, Jakarta, Indonesia (On-Site)
• 3 Months ago
Salesforce - Named Account Executive, MuleSoft, Indonesia

Salesforce

Jakarta, Jakarta, Indonesia (On-Site)
• 4 Months ago
NinjaVan - Field Sales Executive Surabaya (Talent Pool)

NinjaVan

Surabaya, East Java, Indonesia (On-Site)
• 4 Months ago
GoTo Group - Pre-Sales Project and Process Improvement Manager

GoTo Group

Jakarta, Jakarta, Indonesia (On-Site)
• 3 Months ago
Canva - Associate Creative Director, Southeast Asia (12-month contract)

Canva

Jakarta, Jakarta, Indonesia (Remote)
• 2 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Lakshya Digital - Dot Net Developer

Lakshya Digital

Gurugram, Haryana, India (On-Site)
• 3 Months ago
Blizzard Entertainment - Senior Software Engineer, Tools

Blizzard Entertainment

Irvine, California, United States (Hybrid)
• 4 Months ago
Patel greene - Senior Roadway Engineer

Patel greene

Orlando, Florida, United States (On-Site)
• 3 Months ago
Logitech - Spring Internship Program - Embedded Software Engineering Intern (Automation)

Logitech

Hsinchu, Hsinchu City, Taiwan (Hybrid)
• 3 Months ago
Vercel - Pricing Strategy

Vercel

United States (Remote)
• 3 Months ago
Scorewarrior - Tier 2 Support Team Lead

Scorewarrior

Limassol, Limassol, Cyprus (On-Site)
• 3 Months ago
Maxis Studios - Visual Effects Co-Op

Maxis Studios

Vancouver, British Columbia, Canada (On-Site)
• 3 Months ago
Commvault - Senior SRE Engineer

Commvault

Bengaluru, Karnataka, India (On-Site)
• 3 Months ago
Rocket - Senior Customer Solutions Engineer (Mobius)

Rocket

United States (Remote)
• 5 Years ago
PwC - Audit Manager for Work on International EU Funded Projects

PwC

Sofia, Sofia City Province, Bulgaria (On-Site)
• 4 Months ago

Get notifed when new similar jobs are uploaded

About The Company

GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.


GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.

Jakarta, Jakarta, Indonesia (On-Site)

Jakarta, Jakarta, Indonesia (On-Site)

Jakarta, Jakarta, Indonesia (On-Site)

Jakarta, Jakarta, Indonesia (On-Site)

Bengaluru, Karnataka, India (Hybrid)

Surabaya, East Java, Indonesia (On-Site)

Surabaya, East Java, Indonesia (On-Site)

Bengaluru, Karnataka, India (Hybrid)

Jakarta, Jakarta, Indonesia (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by GoTo Group

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug