Director, Disney Vacation Club Sales

Respect.  Inclusion.  Inspiration. And Continuous Improvement.  Those are Disney Signature Experiences cultural pillars that we strive for each and every day.  And it permeates in everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits because of the strong sense of community and performance that go hand in hand.  

The Director, Disney Vacation Club (DVC) East Coast Sales is responsible for multiple sales channels within the Disney Vacation Club portfolio including WDW, DCL, and Sales Operations. The Director, DVC East Coast Sales will report to the VP, DVC Sales.  The role is located in Orlando, FL.

This executive position will provide overall leadership for the sales organization of more than 375 Cast Members, ensuring sales results, profit growth, brand integrity, effective communication, innovative thinking and expansion/change management to implement key initiatives. Key areas of focus will include recruiting, training and development of the timeshare Cast Members, integration with our West Coast Channels (DLR and Aulani), performance management, consumer incentives, tour generating programs, annual Cast incentives/compensation planning, sales strategies, financial planning/forecasting, in market operations and real estate planning for sales assets for sites.  Most importantly, this individual will maintain a strong culture of respect, inclusion, inspiration, and continuous improvement.  

Responsibilities

The role will be responsible for ensuring the East Coast channels are aligned and partnering closely with DVC leadership colleagues in Florida inclusive of WDW, and Disney Cruise Line to develop and implement strategies that will drive effective discovery, tour generation and increased sales.  Relationships throughout both coasts will be critical for this Executive and it will be imperative that the Executive work closely with all partners throughout WDW. It will be especially meaningful to support WDW and DCL in such a way that there is a seamless relationship between both coasts to maximize support and drive Disney brand standards.

Other key partners include multiple DVC departments such as Sales/Marketing Planning & Integration, Marketing, Finance, Industrial Engineering, WDI, Human Resources, Member Experience, Workforce Management. 

This Executive position will reside in Orlando, however, will be required to travel to all channels (DLR and Aulani) as the business needs.  This includes quarterly business travel on DCL itineraries to engage with the Leaders and Cast as well as meet with key partners within the operation.  

Basic Qualifications

• Minimum 8-10 years demonstrated ability in sales management/strategic development preferred

• This Executive Leader must be an individual who has the gift of inspiring multiple diverse channels and do it in such a way that all feel respected, included, inspired, and willing to learn and grow.  

• Ability to build Cast Engagement strategies that mirror the needs of the channels and visibility and interaction with all levels of the organization.   

• Proven track record to lead in a commercial environment and ability to influence and work with key partners and operational leaders.

• Demonstrated ability to work in a fast-paced environment and understand how to react quickly and adjust based on business performance.  

• Ability to appreciate what motivates a sales team including incentive plans, performance plans, and other recognition programs all while running a P&L.  

• Proven track record and demonstrated executive-level sales leadership experience.

• Proven experience working with partners in quantitative disciplines, such as Finance, Research or Industrial Engineering.

• Proven ability in understanding and acting upon sales trends, business analytics and consumer behaviors.

• Demonstrated strong integration, analytical, strategic and creative problem-solving skills.

• Proven experience in broadly influencing internal and external stakeholders, building strategic alliances/relationships, and working with all levels and across various business units within an organization.

• Strong interpersonal/communication skills and strong individual/team development expertise.

• Strong negotiation and conflict-resolution skills.

• Disciplined organizational skills in all aspects of job performance with strong attention to detail and continuous improvement.

• Demonstrated strong project management experience with a sense of urgency, follow up and execution.

• High integrity and understanding of the value of the Disney brand.

Preferred Qualifications

• Active real estate license

• Experience with sales call centers

Required Education

• Undergraduate degree or equivalent

Preferred Education

        •     MBA