Content Operations Associate

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you’d love working for Disney Entertainment & ESPN Technology

• Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.
• Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
• Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

The Distribution Operations team delivers content and supporting components for Disney’s incredible global streaming services and brands - from Disney+, Hulu, ESPN, National Geographic, ABC and ABC News, Walt Disney Studios, and Disney Channels. This team impacts the way millions of people around the world experience and engage with Disney’s iconic stories and unmatched content in more personalized and immersive ways.

The teams in this organization work with senior stakeholders from many parts of the Disney Entertainment business to ensure content readiness for all content on Disney+/hotstar, and Hulu on Disney+.  This role requires a high degree of communication, strategic thinking, and the ability to creatively solve problems, troubleshoot issues, and constantly evolve workflows. 

Job Summary

The Content Operations Associate is responsible for artwork and metadata package management including ordering, delivery, readiness and remediation for Disney+ and Hotstar. This role will collaborate closely with multiple stakeholders across Disney+, Hotstar, and the broader Walt Disney Company, managing ordering, delivery planning, readiness checks, and delivery of Artwork & Metadata Packages. This role will report directly into the Manager, Distribution Ops – Artwork and Metadata Operations.

Responsibilities

• Coordinate with Artwork and Metadata teams on title readiness to ensure title is packaged with all required OV and Localized components
• Manage Artwork and Metadata ordering, packaging and delivery process according to timelines set per title for seamless sunrise 
• Create and maintain documentation, including title progress trackers, templates, SLA Documentation and reports on overall AMP delivery status
• Work with Content Platforms teams on system enhancements and to remediate system issues as needed
• Effectively communicate project and title level updates cross-functionally and with our internal and external partners, raise risks/concerns and provide potential solutions as needed
• Provide support to in-territory Distribution Operations teams and vendors to facilitate access, technical support needs, training and onboarding
• Coordinate marketing and brand initiative ordering and planning for Artwork and Metadata deliveries such as marketing stunts, seasonal and title specific events 
• Coordinates timing for artwork refreshes and Coming Soon page deliveries which are on more accelerated timelines
• Ability to thrive in a dynamic and fast-paced operational environment where change is the norm

Requirements:

• 3+ years content operations experience in digital/entertainment
• Bachelor's degree or equivalent experience.

• Familiarity with metadata and artwork components and delivery via supply chain
• Ability to operate effectively in ambiguity and a willingness to pivot as needed

Basic Qualifications

• Exceptional data and project management skills and attention to detail
• Strong communicator, both written and verbal
• Ability to communicate effectively on a regular cadence to wide audiences on overall project health
• Strong attention to detail
• Global mindset, sensitive to other cultures
• Comfortable using various data management systems and tools
• Ability to solve for the short term while constantly thinking of sustainable long-term plans

Preferred Qualifications

• Personal affinity for the brands and franchises of The Walt Disney Company
• Experience with international expansion and digital platform launches
• Streaming service experience