Claims Adjuster

Job Description

• Responsible for handling cargo claims.

• Responsible for the management and administration of all claims filed Globally.

• Responsible for the coordination with local Front desk and guiding them with regards to claim handling. 

• Provide proactive, efficient, and fair but firm claims and recovery management and obtain best possible claims and recovery settlement for the Group.

• Provide technical expertise and advice related to incidents, claims matter and loss prevention initiatives.

Key Responsibilities

Claims-

• Handling cargo Claims as per the set guidelines.

• Having a customer centric approach at the same time keeping in mind the legal requirement and closing claim within legal ambit

• Establish appropriate claims handling relationship in respective management area.

• Assess and document factual background of claims matters; establish and update claims file.

• Safeguard rights of recovery and drive recovery actions.

• Liaise with internal and external stakeholders, such as claimants (customer, recovery agents, lawyer, under writer and P&I) third party claims administrators etc.

• Enter and update data in the claims data base (case management) according to corporate guideline.

• Manage and settle claims matters in accordance with corporate guideline.

• Provide advice and support to Local claim desk related to any claim’s matters.

• Keeping data quality at top level.

• Formulate, drive and/or support loss prevention initiatives.

Decision Making Authority

•     As per Organization guidelines

Function

Market & Industry Knowledge / Domain Knowledge / Process working /

 Education:

• Graduate from recognized ­­­university LLB / LLM or MBA degree would be preferable.

Experience:

• Minimum of 2 years of working experience within Shipping, Logistics, Marine surveyor, or insurance Industry.

• Exposure to shipping operations preferable.

• Experience in core claims handling (which includes independent claim settlement) will be an added advantage.

Special Skills (Functional/Technical):

• Good Analytical skills.

• The knowledge of structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• The knowledge of local maritime laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the political process directly impacting claims handling of the region.

• Good Comprehension skills

• Excellent team player

• Well organized to carry out multi-tasks

• Flexible with changes

• Take ownership and responsibility of the job assigned

• Eye for the details