Biz Apps Technical Sales Manager

In Small, Medium, Corporate (SMC) and Digital Sales, we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.

We are looking for a Biz Apps Technical Sales Manager, specializing in Dynamics 365 solutions. You will work with our most important customers within our enterprise organization. You will drive the day-to-day execution of Microsoft's strategic business priorities – selling best-in-class cloud services and platforms to our managed customers and building digital transformation momentum for our customers, partners, and Microsoft.

This opportunity will allow you to accelerate your career growth, honing your solution sales and collaboration skills, and deepening your cloud expertise.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Model - Live our culture; Embody our values; Practice our leadership principles.
• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
• Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Scale Customer Engagement

• Engages with, reaches out to, and coaches and enables team to identify and proactively engage with key customer technical decision makers.
• Uses knowledge of customer context and solution or portfolio expertise to build credibility with customers individually or at scale. Develops technical and market/industry knowledge.
• Enables and empowers team to lead and win customer technical decisions by streamlining processes and managing the flow of wins, leveraging knowledge of processes (e.g., Managed Service Provider [MSP], co-sell partners), tools, and programs (e.g., FastTrack], End Customer Investment Funds [ECIFs]).

Scale Through Partners

• Maximizes subsidiary level capacity and capabilities of scaling through partners by coaching team to grow partner network, identifying gaps, and promoting the partner within the Microsoft ecosystem (e.g., account teams). Raises escalations or alleviates blockers through collaboration with manager-level counterparts in cross-functional groups.
• Supports partner technical capacity by providing feedback to internal teams (e.g., One Commercial Partner [OCP]).

Build Strategy

• Builds competitive knowledge of team by enabling competitive learning and identifying experts to share knowledge. Enables team to share compete knowledge with internal teams, influence compete strategies, and highlight Microsoft advantages during architecture and capability discussions.
• Coaches and provides support to team to define and execute strategy. Proactively approaches customers to understand and help identify strategic opportunities.
• Supports the voice of the customer (VOC) through escalation, acceleration, and additional emphasis of feedback, blockers, insights, resources, etc. (e.g., OneList) items as needed.
• Pre-aligns technical resources to customer and customer cases based on account planning and priorities, with the flexibility to realign to minimize orchestration and enable proactive engagements as needed.

Solution Design and Proof

• Coaches team and oversees demonstrations (e.g., architectural design sessions [ADS], proof of concept [POC] sessions) of solutions and position solutions against competitors through initial engagements. Ensures demonstrations enable customers to identify and resolve technical issues with clear criteria and next steps that guarantee deployment of Microsoft technology. Guides team on Microsoft standards on demonstrations to provide feedback to partners.
• Applies sales methodologies (e.g., catalyst, challenger sales) and coaches sales team in guiding customers through digital transformation across solution areas and leveraging insights to align new or changing technology to customer business needs.

Technical Leadership

• Enables and empowers team to develop technical expertise and provide technical insights to internal teams.
• Plans, conducts, or coaches team to conduct one-to-many events (e.g., workshops, Webinars) to present and educate customers and colleagues on the capabilities and benefits of using specific Microsoft solutions/products.

Other

• Embody our and .