AC Manila - Virtual Concierge Associate (EA)

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Associate

Job Description & Summary

The Virtual Concierge Associate actively supports the day-to-day business activities of stakeholders in a fast paced, multitasking environment often working with confidential and time sensitive material. At the Administrative level, you will work as part of a team of problem solvers, helping to solve complex business issues. 

Reporting to the Virtual Concierge Manager, the Virtual Concierge Associate actively supports the day-to-day business activities for a group of Stakeholders in a fast-paced, multitasking environment, often working with confidential and time sensitive material. At the Administrative level, you will work as part of a team of problem solvers, helping to solve complex business issues. 

• Proactive management of email and calendar

• Meeting & events scheduling

• Travel coordination / bookings, expense reports, vendor invoice coding

• Salesforce activities, general research, document management support

• Function as a backup for other team members and contribute to teaming activities.

Other responsibilities include:

• Support and assist with adoption of changes to firm technology, policies and procedures.

• Seek ongoing development of professional, digital, and technical acumen.

• Assist with other firm initiatives / business projects, or general administrative duties as required.  

Essential Requirements:

• Minimum of two years of relevant experience in customer service, administration or have worked in a role with applicable transferable skills.

• Any previous experience working in a partnership or professional services firm would be an asset.

• English is a requirement.

Preferred Experience & Skills:

• Excellence in customer service, with a positive, proactive “can do” attitude. 

• Strong interpersonal and excellent verbal and written communication skills.  

• Proficient in Microsoft, Outlook Email, Outlook Calendar, and Teams.  

• An interest in digital upskilling and staying up to date with technological trends.  

• Attention to detail, discretion.  

• Ability to handle multiple priorities and adapt to changing demands.  

• Ability to work within tight deadlines and work well in a team environment. 

Other Capabilities:

• Candidates require excellent judgment and strong problem-solving skills, including a proactive approach to working with internal staff/departments and clients at all levels while demonstrating flexibility. 

• Candidates need to demonstrate an ability to work well both independently and in a team environment by creating a positive working atmosphere and supporting each other to combine individual strengths to enhance team performance. 

Working Conditions:

• Hybrid setup - provides the opportunity to work from both the office and home.  

• Amenable to work on night shift schedule - the role will be providing support to our global territory during core business hours aligned with different time zone: AST, EST, MST, PST.

ALL ABOUT PwC AC Manila
 
We are a community of solvers with a clear mission: to empower PwC member firms in over 20 countries by delivering quality services in Trust Solutions (Assurance, Tax), Advisory and Business Services, thereby building trust and driving sustained outcomes for our clients.
 
Our team of over 3,000 professionals brings together a diverse range of talents, creating a workplace that promotes inclusivity, innovation, collaboration, and a strong dedication to providing excellent client service. Through My+, we offer a brand-defining people experience in the areas that matter the most: Well-Being, Total Rewards, Development and Community.

PwC Acceleration Center Manila has been certified as a Great Place to Work for two consecutive years, highlighting its exceptional work environment and employee satisfaction. The center's commitment to inclusivity and diversity is evident in its practices and policies, fostering a culture of collaboration and respect. Additionally, PwC Acceleration Center Manila has experienced significant employment growth, attracting and retaining top talent while providing ample career opportunities and professional development for its employees.

Our firm's evolution is a testament to our commitment to growth and transformation. We are continuously expanding horizons, leveraging tech-driven teams to deliver unparalleled client experiences and groundbreaking solutions. Together, we forge the path to endless possibilities!

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred: Bachelor Degree - Business Administration/Management

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration, Business Process Improvement, Calendar Management, Change Management, Clerical Support, Collaborative Forecasting, Communication, Communications Management, Concur Travel, Conducting Research, Confidential Information Handling, Corporate Records Management, Correspondence Management, Credentialing Database, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Data Entry, Deployment Coordination, Digital Development, Document Scanning {+ 45 more}

Desired Languages (If blank, desired languages not specified)

English

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date