Zephyr Enterprise Senior Software Engineer Customer support

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.

Product intro

Zephyr Enterprise is undergoing a transformation to better align our products to the end users’ requirements while maintaining our market leading position and strong brand reputation across the Test Management Vertical.

Go to our product page if you want to know more about Zephyr Test Management Products | SmartBear. You can even have a free trial to check it out 😊

About The Role

Senior Software Engineer Product Support

As a Senior Software Engineer, you will be integral part of this transformation and will be solving challenging customer escalated problems in timely manner.

• Reporting into the Support Manager you will be required to solve the customer escalated issues on priority and assist the Support team in problem resolution by hands-on participation, effectively communicate status, issues, and risks in a precise and timely manner.
• You will debug the customer issue using the application code and provide the patch for the customer when it required.
• You will interact with Engineering, QA and Support team while working on the Support escalated Cases.
• We are looking for someone who can debug within the application code and provide solution to customer reported issues.
• Also should be able to talk to customer in the call and provide technical explanation on their issue.
• Also should provide the detailed RCA on the problem.
• Should be able to provide the customer patch when needed.
• Have 4-7 years of experience with hands on experience working in Java 8 platform or higher and hold a Bachelor’s Degree in Computer Science, Computer Engineering or related technical field required.