Support & Linux System Engineer

Position Overview:

We are seeking an experienced and self-motivated Support Engineer to join our IT team. The ideal candidate will have a strong background in system administration and technical support across Linux, Windows, and Mac environments. This role requires thorough knowledge of networking, routing, and switching environments, and the ability to troubleshoot and resolve issues in IP-based networks. The Support Engineer will be responsible for ensuring the smooth operation of IT services and providing excellent customer support.

Key Responsibilities:

Technical Support:

· Provide comprehensive support for Linux, Windows, and Mac operating systems.

· Troubleshoot and resolve issues related to IP-based networks and dial networks.

· Assist users with software installation, configuration, and updates.

· Respond to and resolve user issues via ticketing system, email, and phone.

System Administration:

· Manage and maintain system infrastructure, including servers, workstations, and network devices.

· Perform regular system updates, patches, and backups.

· Monitor system performance and ensure high availability of IT services.

· Implement security measures and ensure compliance with IT policies.

Networking:

· Understand and work with networking, routing, and switching environments.

· Handle TCP/IP protocols, IP addressing, and network configuration.

· Manage application and network load balancing.

· Ensure the security of network communications, including TLS and SSL.

Configuration and Deployment:

· Deploy new hardware and software solutions as needed.

· Configure and manage user accounts, permissions, and access controls.

· Maintain inventory of IT assets and ensure proper documentation.

Collaboration and Communication:

· Work closely with other IT team members to resolve complex issues.

· Provide training and support to end-users to enhance their technical skills.

· Document technical procedures and solutions for future reference.

Qualifications:

Education and Experience:

· Bachelor’s degree (BTech) in Computer Science or a related field.

· Minimum of 2-3 years of experience in technical support and system administration.

Technical Skills:

· Proficiency in Linux, Windows, and Mac operating systems.

· Strong knowledge of TCP/IP protocols, IP addressing, and network configuration.

· Familiarity with troubleshooting and problem resolution of IP-based networks and dial networks.

· Experience with network load balancing, security protocols (TLS, SSL), and cloud platforms (e.g., AWS).

· Strong computer skills in Linux (CentOS, RHEL) and Windows.

Soft Skills:

· Excellent problem-solving and analytical skills.

· Strong communication and interpersonal skills.

· Ability to work independently and as part of a team.

· Customer-oriented with a focus on delivering high-quality support.

Additional Requirements:

Flexible work schedule, including availability to work off-hours and weekends as necessary.

Ability to work from home.

Must be self-motivated and able to work independently, as well as part of a team.

Strong interpersonal and communication skills, with the ability to communicate internally across all areas of the company and externally with customers.

Benefits:

Competitive salary.

Health insurance.

Opportunities for professional development and certifications.

Flexible working hours and potential for remote work.

If you are passionate about technology and enjoy solving technical problems, we would love to hear from you. Apply now to join our dynamic IT team!