Sr. Technical Community Manager

2 Months ago • 10 Years + • Community Management

About the job

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salesforce

cross-functional

Job Description

Description

As the Senior Technical Community Manager at Gigamon, you’ll manage the engagement, and growth of our Online Technical Community. This is a hybrid role that offers flexibility while collaborating with cross-functional teams from R&D, support, product, and marketing. Reporting to a senior leader, this individual contributor role plays a vital part in fostering a vibrant, user-driven community centered around our brand. Your efforts will be key to shaping the culture of our technical audience and driving participation that helps expand Gigamon’s influence in the industry.

What You’ll Do:

Manage the community strategy to drive engagement and growth
Lead cross-functional efforts with sales, marketing, R&D, IT, and support teams to enhance participation and value
Retain current community members and attract new ones through various initiatives
Moderate user-generated content and ensure high-quality engagement with the technical audience
Develop and report on KPIs to track community success and impact
Collaborate with internal SMEs to enrich community content with Gigamon knowledge
Gather and implement user feedback to direct the community platform’s roadmap
Provide insights from community interactions to inform product and marketing strategies
Occasionally travel to collaborate with internal teams or attend community events

What You’ve Done:

10+ years of enterprise hardware/software experience with 1-3 years in community management or moderation
Hands-on experience with platforms like Salesforce, Jive, Lithium, Telligent, or Drupal
Familiarity with Adobe Experience Manager (AEM) is a plus
Proven track record in managing large, cross-functional programs and growing community metrics
Experience in the cybersecurity industry is preferred

Who You Are:

Passionate about technology and connecting with people around tech topics
Strong communicator with excellent writing skills and project management capabilities
Creative, diplomatic, and able to handle pressure while maintaining strong interpersonal skills
A self-starter with a collaborative mindset and a knack for driving cross-team initiatives
Familiarity with social media and online collaboration tools; lean startup methodology is a plus
Comfortable working with teams located across the globe, with most requests originating from the US-based team

We are committed to a diverse, equitable, and inclusive Gigamon. As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic under applicable federal, state, and/or local law.

Gigamon fosters a business culture dedicated to equitable hiring. If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.

The privacy rights of all individuals including job applicants and candidates are very important to us. Our Gigamon Applicant Privacy Policy, will inform you about how Gigamon Inc. and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our careers website and third-party job websites (e.g. LinkedIn, Indeed, Glassdoor, Naukri, etc.).

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