Sr. Manager of Engineering, Infrastructure

Description

• Lead team of Engineers and Systems Administrators providing managerial support and guidance to ensure operational readiness and systems availability
• Design, build and support global Infrastructure resources; including On-Prem, SaaS, PaaS, and IaaS platforms and systems
• Oversee the day-to-day operations of the Engineering team ensure projects and tasks stay on-track, participate in Agile working methodology
• Prioritize tasks, projects, and support to ensure balance is consistent with personal and departmental goals.
• Lead team to provide support for internal incidents or cross-functional support - maintaining a level of support that is performative and consistent.
• Define and Report on KPIs and SLAs, adjust to keep them achievable and sustainable
• Provide quarterly reports on system availability and uptime, keeping leadership aware of future platform needs and changes to improve
• Be proactive in responding to system events working to close gaps in procedures and policies, where observed
• Provide KPIs to ensure appropriate Engineering staffing levels are maintained and workloads are equitable
• Provide Engineering leadership support for other cross-functional teams within the Technology organization to meet the global Technology team’s objectives
• Contribute to the development of departmental strategies to align with the overall Technology Strategy
• Ensure effective Disaster Recovery and Backup strategies are defined and achievable and the maximum amount of business continuity is maintained
• Leadership and support in the event of a systems outage or major incident
• Provide post-mortem support to determine the root cause of service interruptions and make recommendations on changes needed to prevent a recurrence
• Maintain system documentation and configuration details to ensure they are current and consistent with defined standards
• Provide leadership for Tier III support provided by the team to ensure escalations are handled efficiently and effectively, providing documentation and make changes to reduce repeat occurrences
• Lead continual improvement programs for operations procedures and ticket handling, allowing the team to be more efficient and successful
• Maintain security and compliance standards defined, remediating gaps and improve processes as needed
• Provide budgetary oversight for equipment, software, cloud-infra spend, performing periodic analysis on equipment refreshes and platform optimization
• Work with other leaders to provide training and development of team members
• Manage relationships with vendors, consultants, contractors to ensure Funko goals and strategy are maintained
• Support the development of RFPs and SOWs to ensure technical requirements are correct and scope is accurate
• Continually review new technologies, document findings, conduct pilots and evaluate multiple vendors, make recommendations, and develop business cases to justify the investment
• Ensure the team is using industry-defined “Best-Practices” and following Funko’s change management policies and procedures

• Bachelor's Degree in Computer Science/Information Technology or equivalent preferred
• Must have extensive knowledge of Virtualization Platforms, Storage Systems, Windows Servers, Active Directory, Network Technologies
• Must have hands-on experience designing and managing SaaS, PaaS, IaaS environments and providing support for PaaS services including M365, Azure, and AWS
• Must be a champion for pushing IT automation, standards, procedures, policies, and best practices to the infrastructure team
• Must have proven leadership skills with the ability to develop and mentor staff
• Must have proven experience or demonstrated capability in leading IT infrastructure groups in complex and dynamic environments
• Must have excellent business acumen and have the ability to interact and communicate effectively across all levels of the organization
• Must be very proactive in understanding and staying up-to-date on the current projects in progress, projects in pipeline and operational issues. Similarly, must stay up-to-date with industry technology trends and applicability of software/hardware solutions
• Certifications in ITSM and ITIL methodologies preferred

What Funko Offers
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!

Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.