Service Technician/Advisor

1 Week ago ā€¢ All levels ā€¢ Operations ā€¢ Administrative

Job Summary

Job Description

As a Trek Service Technician/Advisor, you'll provide bike repair and service, troubleshoot issues, install accessories, and build relationships with customers. You'll handle all types of bikes and be among the first to work with new models. Excellent customer service and communication skills are essential. You will closely support the Service Manager, acting as the face of the department in their absence. The role requires problem-solving, leadership, and a passion for ensuring customer satisfaction.
Must have:
  • Stellar customer service
  • Excellent communication skills
  • Problem-solving abilities
  • Attention to detail
  • Willingness to learn
Perks:
  • Flexible and fun company culture
  • Competitive health care
  • Flexible Spending Accounts (FSA)
  • Free life insurance
  • Competitive vacation package
  • 401(k) with match and ESOP
  • 12 weeks of maternity leave with 100% pay
  • Paid company holidays
  • Tuition Reimbursement up to $15,000
  • Employee discounts

Job Details

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When youā€™re on our team, youā€™re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and weā€™ll give it right back. Sound pretty sweet? Then come join us!
 

Job Location

Trek Store Schererville


Summary

Job Description

As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. Youā€™ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! Youā€™ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, youā€™ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.

Weā€™re looking for a teammate with stellar customer service chops and a willingness to learn. Because youā€™ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.

What youā€™ll bring to the team

  • Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
  • Fantastic hospitalityā€”a warm, approachable manner, great listening skills, and a drive to help in any way you canā€”even on the toughest, busiest days
  • Top-notch communication skills
  • Impressive attention to detail and a love for tinkering ā€˜til you figure it out
  • Eagerness to learn the ins and outs of servicing bicycles
  • A desire to continually learn proper service methods and new technologies

Trek Benefits

ā€¢    Flexible and fun company culture
ā€¢    Competitive health care
ā€¢    PPO & HDHP medical plan options, Dental insurance, Vision insurance
ā€¢    Flexible Spending Accounts (FSA)
ā€¢    Free life insurance & optional term life insurance
ā€¢    Competitive vacation package
ā€¢    401(k) with match and Employee Stock Ownership Plans (ESOP)
ā€¢    12 weeks of maternity leave with 100% pay
ā€¢    Paid company holidays
ā€¢    Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
ā€¢    Employee discounts on all product
ā€¢    Deep partner retail discounts

We are an Equal Employment Opportunity (ā€œEEOā€) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

Similar Jobs

Tesla - Supervisor Technical Support ā€“ Residential Products

Tesla

North Holland, Netherlands (On-Site)
ā€¢ 1 Week ago
Nintendo - CONTRACT - Technical Localization Specialist (NTD)

Nintendo

Redmond, Washington, United States (On-Site)
ā€¢ 6 Months ago
Moon Active - IT Infrastructure & Cloud Engineer

Moon Active

Warsaw, Masovian Voivodeship, Poland (On-Site)
ā€¢ 1 Day ago
Tesla - Service Manager

Tesla

Norway (On-Site)
ā€¢ 5 Days ago
Animoca Brands - Frontend Developer

Animoca Brands

South Korea (Remote)
ā€¢ 4 Months ago
Warner Bros Discovery - Customer Experience (CX) Tech, Tier 3 Technician

Warner Bros Discovery

Petaling Jaya, Selangor, Malaysia (On-Site)
ā€¢ 2 Months ago
Aristocrat Gaming - Fraud, Risk & Payments Analyst

Aristocrat Gaming

Sliema, Malta (Hybrid)
ā€¢ 1 Month ago
Realworld one - ā€‹ā€‹Senior Project Manager - Implementation (m/f/d)

Realworld one

Freiburg, Lower Saxony, Germany (On-Site)
ā€¢ 3 Months ago
Keywords Studios (Player Support) - Globalize Portfolio Director - Europe

Keywords Studios (Player Support)

Spain (Remote)
ā€¢ 3 Weeks ago
The Walt Disney Company - Senior Manager, Travel Operations & Business System Management

The Walt Disney Company

Singapore, Singapore (On-Site)
ā€¢ 1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Netflix - Product Manager L6, AI Platform

Netflix

United States (Remote)
ā€¢ 1 Month ago
Uneecops Technologies  - Marketing Manager

Uneecops Technologies

Delhi, India (On-Site)
ā€¢ 4 Months ago
Next Level Business Services - Hadoop MapR Sr. Developer/ Technical Architect

Next Level Business Services

Groton, Connecticut, United States (On-Site)
ā€¢ 3 Months ago
Game District - Leadership Support Specialist

Game District

Punjab, Pakistan (On-Site)
ā€¢ 1 Week ago
Life church - Senior Product Manager

Life church

Edmond, Oklahoma, United States (On-Site)
ā€¢ 3 Months ago
The Walt Disney Company - Intern, Digital & Social Media Marketing, Disney+ & Studios

The Walt Disney Company

Singapore, Singapore (On-Site)
ā€¢ 13 Hours ago
PENN Interactive - Staff Data Scientist

PENN Interactive

Philadelphia, Pennsylvania, United States (Hybrid)
ā€¢ 2 Months ago
Zyeta - Senior Interior Designer

Zyeta

Bengaluru, Karnataka, India (On-Site)
ā€¢ 4 Months ago
Rockstar Games - Full Stack Engineer (C#/React)

Rockstar Games

North Carolina, United States (On-Site)
ā€¢ 1 Month ago
Keywords Studios (Player Support) - Business Continuity Manager - Player Engagement

Keywords Studios (Player Support)

Pune, Maharashtra, India (Hybrid)
ā€¢ 1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Schererville, Indiana, United States

WebMD - Lead, Data Engineering

WebMD

Newark, New Jersey, United States (On-Site)
ā€¢ 3 Months ago
Inworld AI - Forward Deployed Engineer - USA

Inworld AI

Mountain View, California, United States (On-Site)
ā€¢ 3 Months ago
Onward Search - Inside Sales Representative

Onward Search

Charleston, South Carolina, United States (On-Site)
ā€¢ 4 Weeks ago
The Walt Disney Company - Principal Engineer, iOS

The Walt Disney Company

Glendale, California, United States (On-Site)
ā€¢ 1 Month ago
Ziff Davis - Senior Full Stack Software Engineer

Ziff Davis

Los Angeles, California, United States (Hybrid)
ā€¢ 3 Months ago
Luxoft - Senior/Lead Machine Learning and Image Processing Specialist

Luxoft

Poland, Ohio, United States (Remote)
ā€¢ 2 Months ago
Onward Search - Lead Software Engineer

Onward Search

Rochester, Minnesota, United States (Remote)
ā€¢ 6 Days ago
Maersk Careers - Air Operations Specialist

Maersk Careers

Greer, South Carolina, United States (On-Site)
ā€¢ 2 Weeks ago
HP - Service Product Manager

HP

Boise, Idaho, United States (On-Site)
ā€¢ 4 Months ago
PlayStation Global - Business Intelligence Analyst, Data Literacy Services

PlayStation Global

Carlsbad, California, United States (On-Site)
ā€¢ 6 Hours ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Keywords Studios (Player Support) - Live Chat Support - Player Engagement Agent (Gaming)

Keywords Studios (Player Support)

Mandaluyong, Metro Manila, Philippines (Hybrid)
ā€¢ 1 Week ago
Rank group - Team Leader

Rank group

Wednesbury, England, United Kingdom (On-Site)
ā€¢ 2 Months ago
Sporty Group - IN Quality Analyst

Sporty Group

Mumbai, Maharashtra, India (On-Site)
ā€¢ 2 Months ago
Next Level Business Services - SAP BW Developer

Next Level Business Services

Minneapolis, Minnesota, United States (On-Site)
ā€¢ 3 Months ago
The Walt Disney Company - Restaurant Recruitment Day - Marne La VallƩe - CDD/CDI

The Walt Disney Company

Chessy, Ǝle-de-France, France (On-Site)
ā€¢ 1 Week ago
ByteDance - LLM Training Operation (Safety) - Specialist

ByteDance

Singapore (On-Site)
ā€¢ 3 Months ago
Evolution - Austrian German Speaking Game Presenter

Evolution

Birkirkara, Malta (On-Site)
ā€¢ 8 Months ago
PwC - Senior ESG consulting expert

PwC

Kyiv, Kyiv City, Ukraine (On-Site)
ā€¢ 4 Months ago
Sporty Group - Technical Risk and Odds Analyst

Sporty Group

(On-Site)
ā€¢ 6 Months ago
Tesla - Country Service Lead, Belgium

Tesla

Drogenbos, Flanders, Belgium (On-Site)
ā€¢ 1 Week ago

Get notifed when new similar jobs are uploaded

About The Company

Massachusetts, United States (On-Site)

Wilmington, Delaware, United States (On-Site)

Ballwin, Missouri, United States (On-Site)

Ballwin, Missouri, United States (On-Site)

Florida, United States (On-Site)

Waterloo, Wisconsin, United States (On-Site)

Canberra, Australian Capital Territory, Australia (On-Site)

New York, New York, United States (On-Site)

Ormond Beach, Florida, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Trek

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug