Service Support Specialist

Are you ready for the next step in your EVOLUTION?!

Evolution is a world-leading Business-2-Business provider in product innovation and software development for online casino. Thousands of people around the world enjoy our services every day. We are now looking for more ambitious talent to join us as we break new ground in one of the world’s most fast-moving industries.

With approximately 9000 employees across more than 20 locations, the company develops, produces, markets, and licenses fully integrated Live Casino and Slots solutions to gaming operators globally. Evolution operates broadcasting studios in Latvia, Malta, Georgia, Canada, and the U.S. and is rapidly expanding to other locations around the world. Since 2015, Evolution is listed on Nasdaq Nordic.

In line with our key corporate value ALIVE, we are entrepreneurs who innovate for a living and always look for the next opportunity. We aim to always be in the forefront. Our reliability comes from our commitment to DO RIGHT by acting with integrity in everything that we do and always striving for top-quality in our delivery. We believe that our advantage is that we WORK TOGETHER, and we celebrate our diverse backgrounds as critical to our business success.

Our operations in Malta includes our commercial centre and our broadcasting studio from which we air 24/7/365 in more than 15 languages to operators globally. Evolution Malta is our third largest site, it is the workplace for more than 1000 people of close to 50 nationalities. Our Malta location offers a fast-moving, multi-cultural, and dynamic work environment in a sunny setting. 

Are you our next Malta EVOlutioneer?

Evolution is looking for a new addition to our team to be based in Malta Studio.The basic responsibilities and expectations for the position are as follows:

• Ensuring that all tables are operational without interruptions 
• Ensure appropriate number of staff are present for each shift 
• Identifying and resolving all game irregularities due to dealer mistake, software issues or any other reason
• Identifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivity
• Resolving players’ disputes related to the actions of the dealer or any other event that could have affected the integrity of the game
• Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analysing, logging and escalating all alerts as necessary
• Work with internal systems (JIRA, TTS, WIKI, etc.)
• Recording all events related to major incidents in TTS and producing post resolution incident reports
• Manage ad-hoc situations which may occur on shift in appropriate manner to still be able to deliver all products

• Strong written and verbal communication skills
• An ability to make managerial decisions requiring independent judgment and to identify and refer other issues to the proper authorities
• Strong leadership skills followed by a professional and open-minded personality at all times
• An ability to maintain strict confidentiality
• An ability to communicate clearly with staff, communicating effectively to establish cooperative linkages among the team
• Able to resolve interpersonal and interdepartmental issues
• An analytical and proactive approach with keen attention to detail
• A keen skill for multi-tasking along with excellent problem-solving skills
• An approachable, energetic presence thriving in a high pressure environment
• Excellent presentation skills
• A diverse understanding of the complexity and dynamics of working within a multicultural environment.