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Customer Support Specialist (Disabled)

İstanbul, Türkiye (On-site)

Customer Support Specialist (Disabled)

4 Days ago • All levels • Customer Service

About the job

Summary_{By Outscal}

2 skills required for this role

Boost these skills to join the top 1% applicants for this job

Must have:

Fluency in English (writing)
Experience supporting users via email/chat
Strong MS Excel knowledge
Problem-solving & troubleshooting skills
Time management skills
Ownership of customer experience
Eagerness to learn
Passion for games & customer service
Teamwork understanding

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About Spyke Games

We are a leading mobile gaming company founded by gaming veterans who have built and scaled massive gaming businesses for the past decade.

We want to build the next generation of mobile game franchises to be played by millions of people around the globe for years. We are bringing together the smartest, the most talented and ‘fun to work with’ group of people united around this single mission. Fostered with team spirit and collaboration, we strive to create a passionate, energetic and eager to learn “geek” culture focused on games.

We’re looking for a talented Customer Support Specialist to help us continue building world-class games and forever franchises. In this role, you will be working in a fast-paced, hyper- growth environment with some of the most creative minds in the industry. As a Customer Support Specialist you will support designing end-to-end customer experience and relevant teams according to user insights.

Job Responsibilities

Tracking and solving issues via email and chat
Working closely with product and engineering teams to improve user experience
Monitoring customer complaint trends and analyzing them for necessary action plans
Understanding all related metrics to improve the user experience
Following the latest trends and reviews on App Store, Play Store regularly

Job Requirements

Fluency in English, especially in writing
Experience supporting users via e-mail and chat
Strong knowledge of MS Excel
Strong problem-solving and troubleshooting skills
Time management skills to enable prioritization of tasks
Ownership of the customer experience including comprehensive issue resolution
Eagerness to learn and take on new challenges
Passion and interest in games and customer service
Appreciation and understanding of teamwork

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About The Company

Spyke Games

15 Active Jobs

Spyke Games is a mobile gaming company, built by a team who values creativity and innovation. We believe that when talented people unite around a single mission and are given the freedom to operate, something magical happens. The end result is the creation of games that will be played for years to come.