Senior Customer Support Agent / KL, Malaysia
Job Summary
Job Description
- Customer Success
- CRM tools
- Online Consumers
- Communication Skills
- Crypto Industry
- Startup Experience
- Web3 Community
- Cryptocurrency Knowledge
- Flexible Schedule
- Global Audience
Job Details
What we'll accomplish together:
- We will leverage our expert knowledge of customer service and excitement for our technology to promptly field support requests from not only a mainstream audience but developers, technology enthusiasts, and hobbyists.
- We will champion the collector’s voice across the company to ensure no issues or feedback fall through the cracks.
- We will follow, review, and work cross-functionally with other disciplines to test new product developments to stay several steps ahead of potential support issues.
- We will hone our help documentation and internal processes with the objective of lightening the support load so our collector’s can enjoy our experiences issue-free.
A bit about you:
- Given our global audience, you must be comfortable with the idea of a flexible schedule to ensure our collectors are properly served. Namely, this includes working non-traditional hours including weekends and holidays. This position will also require you to be in our Kuala Lumpur, Malaysia office.
- You’ve worked in customer success for 3+ years and have experience working directly with online consumers. Ideally, within the crypto and/or startup industries.
- Your writing and communication skills are clear, concise, empathetic with an advanced level of English.
- You have strong experience with CRM tools, such as Zendesk, and working in high-volume support centers managing email and chat/messaging queues.
- You are able to retain an enormous, ever-changing set of specific details, and live for the little blast of dopamine that comes from connecting the pieces.
- Extra credit: you’re already highly engaged in the crypto, web3 community, previously worked in new-tech, already have knowledge of the crypto-space and may even own some cryptocurrency yourself!
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About The Company
Our specialty is testing the potential of emerging technology to build high-growth businesses. Today that means we're working on AI, AR, and blockchain, either independently or in partnership with Fortune 500 leaders and domain-expert investors.
Axiom Zen was named first among Canada's Most Innovative Companies by Canadian Business. Our work has been featured in TIME Magazine, The New York Times, and Fast Company.
Products developed by Axiom Zen have touched 200+ million consumers and are used by the world’s leading organizations. Recent successes include NBA Top Shot, and CryptoKitties, products created by our startup Dapper Labs. Axiom Zen is also the team behind ZenHub, the world’s leading collaboration solution for technical teams; and the creator of Toby, tab management with personality recognized as Top Chrome Extension of the year by both Google and Product Hunt.
We are founded on Axioms—philosophies that drive our company culture and partnerships.
Work with the best
Do the best work
Make a difference
Be sustainable
We’re hiring. Let’s build the future together: https://www.axiomzen.co/careers
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