Senior Customer Implementation Manager (m/f/d)
About the job
SummaryBy Outscal
Your responsibilities:
- Act as the implementation specialist to onboard customers and successfully roll out our virtual reality solutions
- Be the primary driver of the implementation and onboarding project with the customer
- Work with the customer’s stakeholders to assess and prepare facilities, network infrastructure, and hardware for using virtual reality technology
- Train the customer's key staff on how to use virtual reality technology effectively remotely or onsite
- Ensure that implemented projects meet or exceed customer expectations and monitor customer feedback for continuous improvement
- Monitor and report on the performance of the implemented solutions, including usage rates and customer satisfaction
- Once solutions are implemented and optimized, complete the hand-over process to our customer success and support teams to continue the customer life cycle
- Support in designing, creating, maintaining, and continually improving the implementation process and its documents, and templates
Your profile:
- Five or more years of experience in implementing SaaS / digital solutions, customer success, customer onboarding, or project management for B2B customers
- Experience in SaaS, Consulting (1st or 2nd tier) or IT/digital
- Excellent communication and customer-facing skills
- Familiarity with project management tools and methodologies
- Highly reliable and detail-oriented
- Ability to adapt to different work environments and manage relationships in diverse settings
- Full fluency in English is required, fluency in German is a big bonus
- Must be willing to travel frequently for on-site customer visits, trainings, and implementations, as required by project needs
About The Company
realworld one is the global leader in enterprise virtual (VR) and augmented reality (AR) software solutions, focusing on the life sciences, analytical, diagnostics and medical, pharmaceutical, chemical and processing industries.
realworld one’s customers include several major, well-known companies such as Lonza, Illumina, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, Becton Dickinson, QIAGEN, Hologic, GEA Group, Leica Microsystems, and Tecan among many others.
With its comprehensive scientific and industry expertise, realworld one has developed a systematic approach to implementing VR and AR within the areas of sales and marketing, service and support, research and development, as well as manufacturing and production.
At present, the company employs more than 300 people at its headquarters in Freiburg im Breisgau (Germany) and at other locations in Berlin (Germany), San Diego (USA), Austin (USA), Bangalore (India), and Guangzhou (China).
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