IT Support / Helpdesk Intern
Job Summary
Job Description
- IT technologies
- MR/VR/AR interest
- First-level support
- Customer interaction
- Inventory management
- Windows user support
- Onsite workshops
- Travel flexibility
- Travel opportunities
- Customer interaction
1 skill required
Job Details
Your Responsibilities:
- MR Equipment Management: Set up, configure, and ship Mixed Reality equipment and hardware systems to customers, ensuring timely and accurate delivery.
- First-Level Support: Provide first-level technical support to employees and external customers, addressing inquiries and resolving issues promptly.
- Inventory Management:Maintain and organize inventory of all hardware and MR equipment, ensuring optimal stock levels.
- User Support & Troubleshooting: Assist Windows users with technical support, troubleshoot issues, and perform account maintenance.
- Onsite Customer Workshops: Be flexible to visit customers onsite for a few days each month to conduct workshops, helping them prepare and execute MR sessions. This is a great opportunity to travel and connect with exciting companies in the life science industry.
Your Profile:
- Education: Currently enrolled as a sophomore or junior in a degree program and available for part-time work during the academic year.
- Technical Skills: Good understanding of IT technologies, with a keen interest in MR/VR/AR and hardware systems.
- Service Orientation: Friendly, user-focused personality committed to delivering first-class service.
- Organizational Skills: Excellent organizational abilities with an independent and proactive working style.
- Motivation: Highly motivated with a hands-on mentality, eager to contribute to a dynamic team.
- Flexibility & Enthusiasm for Travel: Willingness to travel and engage with customers onsite, building valuable connections.
- Communication: Strong communication and customer interaction skills.
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About The Company
realworld one is the global leader in enterprise virtual (VR) and augmented reality (AR) software solutions, focusing on the life sciences, analytical, diagnostics and medical, pharmaceutical, chemical and processing industries.
realworld one’s customers include several major, well-known companies such as Lonza, Illumina, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, Becton Dickinson, QIAGEN, Hologic, GEA Group, Leica Microsystems, and Tecan among many others.
With its comprehensive scientific and industry expertise, realworld one has developed a systematic approach to implementing VR and AR within the areas of sales and marketing, service and support, research and development, as well as manufacturing and production.
At present, the company employs more than 300 people at its headquarters in Freiburg im Breisgau (Germany) and at other locations in Berlin (Germany), San Diego (USA), Austin (USA), Bangalore (India), and Guangzhou (China).
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