SAP Associate Consultant - Application Suppport

Description

About invenioLSI

The largest independent global SAP solutions provider serving the public sector as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organizations to modernize so they can run at the speed of today’s business. We know how to navigate the extraordinary complexities of international businesses and public sector organizations, working with stakeholders to drive change and create agile organizations of tomorrow using the technologies of today. Learn more at www.invenioLSI.com. 

• Should be able to learn and work on monitoring and assigning tickets using the Service Now tool, handling the initial level of queries from clients on emails, responding to emails, receiving phone calls from end users, and making phone calls to the service desk. Prior experience will be an added advantage.
• Should have worked on Support Incident, tickets.
• Ability to independently handle client communication/interaction (over Zoom/Teams calls and emails).

• BE/BTech in Computer Science, Information Technology, Electronics & Communication, BSc in Computer Science or Information Technology with 0 to 1 year of experience in a related field.
• Excel reporting, preparation of Excel reports, preparing dashboards (using Microsoft Excel, PowerPoint, and Word), and Internet savvy.

• Excellent oral and written communication skills, the ability to communicate with others clearly and concisely.
• Should be reliable, should have attention to detail, and an eye for innovation.
• Take ownership of the assigned work, be assertive, and coordinate well with members within and outside the team.
• Ability to multitask and manage multiple deliverables at the same time.
• Ability to work in a team environment, effectively interacting with others.
• Must be result-oriented, and demonstrate a can-do attitude – adaptability, flexibility, and resourcefulness.

• Aptitude for working in a team environment; problem-solving skills, creative thinking, communicating clearly and empathetically, strong time management, and ability to collaborate with all levels of staff.
• Learn/understand consulting “soft” skills necessary on engagements, as well as with team collaborative initiatives.
• Willingness to learn and adapt to new technologies.

• Assists the project team efforts in documenting the developing solutions for client situations.
• Demonstrates effective organizational skills with minimal supervision and prioritizes own activities per project plan.
• Completes assignments within the time allotted, meets project deadlines, and makes and keeps sensible commitments to the team.
• Learn to understand and adhere project and organization guidelines with all administrative responsibilities in a timely and effective manner.
• Keeps manager apprised of workload direction and concerns.
• Provides project team and leaders with updates on the progress and difficulties encountered, and provides value-added insight and understanding, for future program development.
• Learn to demonstrate the ability to accomplish project assignments resulting in quality service.

invenioLSI is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. invenioLSI’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.