Responsible Gaming Analyst

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

Rush Street Interactive’s Responsible Gaming Analyst will be responsible for developing, overseeing, and implementing the Responsible Gaming procedures, processes, strategies, and overall RG program within our Operational and compliance teams. This position will act as the liaison between the Compliance and Operations teams to understand regulatory requirements and company guidelines as they relate to responsible gaming and will ensure each team has the necessary tools to be compliant with these requirements. Oversee and ensure the responsible gaming rules and regulations are complied within each jurisdiction that we operate in and own all internal procedures, so they appropriately reflect these regulations. Promote awareness of responsible gaming and liaise where necessary to address and resolve any complaints or shortfalls. Work closely with the Customer Service, VIP, and Risk & Fraud teams to ensure necessary review and audit of player accounts. To be successful in this role, the Responsible Gaming Analyst will take pride in an accurate, transparent, and concise responsible gaming program that creates a responsible and safe experience for our customers.

Essential Duties and Responsibilities

• Perform ongoing, structured, and rigorous testing of key procedures and controls within all business units as they relate to Responsible Gaming
• Working with department heads, develop, draft, and implement responsible gaming policies and procedures.
• Work closely with Support Operations, Compliance, Risk & Fraud, and VIP Management to ensure all departments are adhering to all Responsible Gaming policies and procedures.
• Own and maintain the online Responsible Gaming procedures via Guru, Confluence, and all other necessary platforms.
• Monitor chats, emails, and inbound calls from Player Support Agents to ensure compliance with Responsible Gaming procedures and policies.
• Work on Responsible Gaming performance plans for each department; participate in performance activities and staff training.
• Contribute to reporting to first line management and other interested parties.
• Interpret regulatory requirements to identify opportunities and manage a tracking and reporting mechanism to communicate results.
• Stay abreast of policy and regulatory changes to maintain subject matter expertise. Remain cognizant of relevant quality assurance policies and procedures.
• Escalate all necessary issues to management in a timely fashion.
• Provide feedback to product team and management team about player issues.
• Other duties as necessary and/or assigned.

Required Skills

• At least 6-12 months call center and/or customer service leadership experience.
• At least 1-2 years of experience at an online casino and/or sportsbook.
• Experience with computers, browsers, mobile devices.
• Experience in customer service and compliance preferred
• Self-Starter, Self-motivated and very reliable.
• Great written communication skills.
• Experience with gambling industry and industry terminology, standard promotions, and gameplay. #LI-HYBRID

• Comprehensive compensation
• Work-life balance initiatives
• Autonomy – we embrace personal freedom and responsibility
• Creativity – we are open to new ideas of how we can be better
• Growth – we want you to develop personally as well as professionally
• Top-notch professionals who are passionate about what they doing
• People-oriented environment and supportive atmosphere

As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

Be at the forefront of this ground-breaking industry! Apply now!