Product Onboarding Specialist

At Neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients’ business. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration.In order to continue our growth, we are seeking someone for a Product Onboarding Specialist ! The ideal candidate will be responsible for leading a portion of our clients’ Product Implementations  In collaboration with the client and Neostella team members, you will design and customize Neostella Neodeluxe Products to drive the client’s operational processes. You will spend most of each day working directly with clients and other team members exhibiting your solution-finding, communication, and leadership skills. The growth potential and opportunities here are endless and we want you to be a part of our journey. Curious what your day would look like as a Product Onboarding Specialist? Check out the details below!

Key Responsibilities:

• Serve as the primary point of contact for Neostella with each assigned client.
• Build and maintain the client’s trust through demonstrated expertise, communication, and a solutions mindset.
• Lead each assigned client’s design portion of their implementation and product integrations.
• Facilitate client meetings including design, workflow, and review sessions.
• Coordinate, direct, and collaborate with supporting team members.

• Superb English language oral and written communication skills
• Quickly understand unfamiliar systems to draw parallels to Filevine
• You enjoy being on calls and solving problems in real time
• Ability to effectively direct meetings with multiple stakeholders
• Ability to navigate working in 10+ simultaneous client implementations

• Ability to complete tasks assigned at a quick and accurate pace
• Collaboration and communication of status of tasks

• Experience implementing or using Filevine in a firm is preferred
• Experience in an administrative role in a law firm or legal department is preferred
• Software implementation is preferred
• Certified Filevine Admin is preferred

Technical Environment:

• Neostella Neodeluxe Products
• Google Workspace
• Salesforce
• Filevine

You will have Undefined Contract, a fast and deep growing career path, pre-paid health insurance coverage with Sura for you and one additional member of your family, flex time, yearly ophthalmological health bonus, and the opportunity to improve your English skills by working side-by-side with international teams and projects, apart from fully personalized English classes, and more!

*All resumes and application answers must be in English