Product Management- Business Operations Manager

Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma and is headquartered in Noida, Uttar Pradesh. Its investors include Softbank, Ant Financial, AGH Holdings, Elevation Capital, Berkshire Hathaway, T Rowe Price, and Discovery Capital.

We are looking for a skilled Product Business Operations Manager for the Device team. In this role, you will focus on streamlining and optimizing the operational processes to achieve business goals . You will work closely with cross-functional teams including product management, engineering, marketing, and customer support to ensure that  initiatives are executed efficiently and meet business objectives. The ideal candidate will have experience in process optimization, project management, and product lifecycle management.

- Process Improvement: Identify, design, and implement improvements to operational processes and systems across departments to enhance efficiency and  effectiveness. Ensure that these processes are scalable, efficient, and align with business goals.

- Cross-functional Collaboration: Collaborate with department heads (e.g., sales, marketing, finance, product, etc.) to ensure alignment and effective execution of operational initiatives

- Project Management: Oversee key internal projects to ensure they are completed on time, within budget, and in alignment with business goals.

- Data Analysis & Reporting: Analyze business performance data to identify trends, challenges, and opportunities. Prepare regular reports and provide actionable insights to senior leadership.

- Device Planning & Allocation: Ensure the effective planning & optimal allocation to meet business demands and company objectives.

- Operational Efficiency: Monitor day-to-day business operations to identify bottlenecks, inefficiencies, and risks, and implement solutions to improve workflow and productivity.

- Policy & Procedure Development: Develop and enforce device/  import policies (BIS/LM/WPC etc.) and procedures to ensure consistent and compliant practices across the organization.

- Budget Management: Manage the device budget, ensuring that spending aligns with organizational goals and strategic priorities.

- Risk Management: Identify and mitigate operational risks by developing and implementing appropriate contingency plans.

- Vendor & Supplier Management: Manage relationships with key vendors and service providers, ensuring that service levels are met, and contracts are negotiated effectively.

- Continuous Improvement: Foster a culture of continuous improvement by identifying new tools, technologies, and methodologies to improve operations.

- Bachelor’s degree in Business, Operations, Product Management, or related field. An MBA is a plus.

- 3-5 years of experience in product operations, product management, or operations management roles, ideally in a technology-driven environment.

- Strong understanding of product development processes and lifecycle management.

- Analytical mindset with the ability to interpret data and provide actionable insights for product improvement.

- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.

- Strong problem-solving and organizational skills, with a focus on efficiency and quality.

- Experience with SQL or other data analysis tools.  

- Proficiency in business analysis tools (e.g., Microsoft Visio, Lucid chart) and Microsoft Office Suite (Word, Excel, PowerPoint).

- Strong documentation skills, with the ability to create clear and detailed business requirements, process flows, and reports.

- Experience with data visualization and reporting tools (e.g., Tableau, Google Data Studio).