Payments Product Specialist

BetMGM Brazil is a Brazilian betting and online gaming operator, formed by a strategic partnership between two industry leaders: MGM Resorts International, a global powerhouse in gaming and entertainment, and Grupo Globo, Latin America’s largest media conglomerate. Together, we are poised to revolutionize the Brazilian market with a cutting-edge sports betting and iGaming platform, offering a responsible and unparalleled gaming experience.

Leveraging MGM Resorts' extensive expertise in gaming and entertainment, combined with Grupo Globo's deep understanding of the Brazilian consumer and its unrivaled media reach, BetMGM Brazil is uniquely positioned to become a leading force in one of the world’s fastest-growing regulated markets. Our commitment to excellence, innovation, and customer-centricity drives us to set new standards in the industry, delivering a product that not only entertains but also engages with integrity and responsibility.

As we prepare to launch in early 2025, in a regulated market, our vision is clear: to establish BetMGM Brazil as the go-to destination for sports betting and online gaming, where cutting-edge technology meets a deep understanding of our audience, creating experiences that are both thrilling and trustworthy.

In this exciting role of Payments Product Specialist, you will be contributing to our payment vendor roadmap and strategy on a group level ensuring the best payment method mix for different geographies and various brands. This includes resolving technical cases and supporting internal product and tech teams throughout various stages of payments product integrations.

Key Responsibilities:

●    Analysing data and performance of payment products, creating reports and taking actions to maximise payment acceptance rates.

●    Acting as a mediator between developers and PSPs during the implementation and launch of new payment methods/PSPs.

●    Optimising payment method performance through payment gateway configuration, payment routing and risk configurations.

●    Performing testing and quality assurance of payment methods.

●    Managing the escalation of payment issues with providers, tech support and other departments.

●    Gathering feedback from CS/Payment/Risk Teams for system improvements and assisting the Product Team with prioritisation.

●    Maintaining provider relationships and following up on performance metrics and transaction troubleshooting.

●    Maintaining documentation of payment methods, including customer flow limits.

Our perfect Candidate has:

Must-have:

●  Analytical and logical skills for analysing Acceptance Rate inconsistencies and investigating issues.

●  In-depth knowledge of the payments ecosystem.

●  Strong troubleshooting skills.

●  High attention to detail.

●  Knowledge of APIs, including experience with requests and responses and checking logs of different integrations.

Good to have:

●  Experience with payment aggregators

●  Experience with working on projects

●  Knowledge about Excel and data management tools such as Power BI and Tableau

●  Understanding of software development methodologies