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Region Operations Associate

Jakarta, Indonesia (On-site)

Region Operations Associate

3 Weeks ago • 2-5 Years • Operations

About the job

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About The Role

Region Operations Associate is an inhouse consultant within our regional operations team. You will gain wide access to Gojek’s gigantic database in order to generate various types of analysis, proposals and business dashboards. Everyday can be different in this role. This role seeks individuals who are comfortable facing different issues everyday.

In this role you will answer and create data dashboards for various questions such as:

“How should we define driver service quality and how to measure it?”

“How to detect if there is any anomaly in the dataset?”

“Which city has been underperforming, why, and how can we address it?”

This role is recommended for candidate with 2-5 years experience, strong academic record (GPA >3.5), and quantitative academic degrees e.g. engineering, mathematics, economics.

What Will You Do

Answer consultant-level questions such as “how can we increase adoption rate of a driver apps feature from x% to y% within 3 months?” and “how can we create profiling segments for millions of Gojek accounts”
Build fairly complex quantitative model to help predict business outcome
Write fairly complex SQL query on daily basis
Create user-friendly dashboards with softwares such as Metabase or Tableau
Help the Regional Operations Manager to coordinate implementation of initiatives across cities
Teach and coach the city-level team members on how to do business analytics

What Will You Need

Strong in SQL query, dashboard creation, and structured problem-solving
Experience in using data analytic tools like BigQuery, Tableau, Metabase
Proficient English (you will read a lot of technical documentation written in English)
Go getter personality (when there is blocker you must find your way around it, including having to do ground visit and interviewing drivers when necessary)
Nice to have: work / internship experience in tech companies, consulting firms, or any institutions with complex and large database

About the Team

You will spend 50%-60% of your working hours on analysis and dashboard creation. The remaining is for presentation, coordination, team development and others. You will join a large team (over 50 members) with many moving parts. You are here to help simplify the complexity.

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About The Company

GoTo Group

217 Active Jobs

GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.

GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.