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Order Operations Specialist

New Territories, Hong Kong (On-site)

Order Operations Specialist

1 Week ago • 2 Years + • Operations • Undisclosed

About the job

4 skills required for this role

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back-end

microsoft-excel

excel

cross-functional

Job Description

The Order Operations Specialist in Hong Kong is a crucial member of the Global Order Operations team. This back-end role focuses on managing all operational aspects of vehicle fleets and orders. Responsibilities include processing and validating orders, managing accounts and configurations, handling invoicing and trade-ins, preparing reports, ensuring compliance with company and regulatory policies, and maintaining accurate records in CRM and other internal systems. The role requires strong communication with cross-functional teams (Sales, Delivery, Service, etc.), coordinating with IT and Finance, resolving data and invoicing issues, and collaborating with regional colleagues to maintain process consistency. Problem-solving, system troubleshooting, and process improvement are key aspects of this position. The successful candidate will be detail-oriented, possess strong organizational and communication skills, and be comfortable working within a fast-paced environment.

Must have:

Bachelor's degree or 2+ years operational experience
Superior attention to detail
Strong teamwork and responsibility
Excellent time management and communication
Fluency in English and Chinese
Proficiency in Microsoft Excel, Word, and Outlook

Perks:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Global Employee Assistance Program (EAP)
Employee Vehicle Purchase Program
Tesla Vehicle Experience Program
Employee Merchandise Discounts
Celebratory Gifts
Employee Referral Program

What to Expect

The Hong Kong-based Order Operations Specialist is a member of the Global Order Operations team, and participates in order management, compliance, and effective communication with cross-functional teams. This is a back-end operations role and is not customer facing.

What You’ll Do

Performs daily administration on all operational aspects related to vehicle fleet and orders, including but not limited to processing and validations of orders, accounts, configurations, invoicing, trade ins and preparing reports
Ensures compliance to all company and regulatory policies related to the order management process
Manages communication and responds to order-related requests from Sales, Delivery, Service and other departments throughout the organization
Keeps accurate records and information, ensuring data integrity in CRM and other internal systems that support sales and delivery, production and financial management
Coordinates with IT, Finance and the field teams to ensure orders and data are accurately captured in all downstream systems. Resolves any issues involving data, invoicing and pricing as needed
Keeps up to date with regional Order Ops colleagues with similar functional specialties, to help enforce consistency of process across regions
Investigates system discrepancies quickly and finalizes solutions. Troubleshoots and articulates specific ideas on how to further refine systems or processes.
Participates in special projects as needed

What You’ll Bring

Minimum Bachelor’s degree or 2+ years’ experience in an operationally-related role
Superior attention to detail under tight deadlines
Strong sense of teamwork and responsibility
Excellent time management, organizational, and communication skills
Ability to adapt to frequent changes
Comfortable working with multiple teams and colleagues from various management levels and in different locations
Analytical and investigative mindset with tenacity to resolve problems
Fluency in spoken and written English and Chinese
Proficiency in Microsoft Excel, Word and Outlook

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Hong Kong is pleased to offer the following benefits for employees: