Customer Support Specialist
Job Summary
Job Description
- 2+ years technical support experience (automotive preferred)
- Excellent customer service skills
- Technical problem-solving abilities
- Proactive, detail-oriented, adaptable
- CRM and vehicle support system proficiency
- Ability to work 24/7 shifts
- Understanding of basic automotive techniques
- Familiarity with Customer Management Systems (Outlook, MS Office Suite)
- Employee Stock Purchase Plan (ESPP)
- Comprehensive Medical Coverage
- Global Employee Assistance Program (EAP)
- Employee Vehicle Purchase Program
- Tesla Vehicle Experience Program
- Employee Merchandise Discounts
- Celebratory Gifts
- Employee Referral Program
Job Details
What to Expect
The primary goal of Technical Support Specialist is to ensure Tesla meets its obligations and commitments by responding to Customer inquiries in an accurate and timely manner. The Technical Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer support concerns. The ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. Located in Hong Kong, this position requires collaboration with Tesla Sales, Vehicle Service and Executive Staff to proactively improve the owner experience for a rapidly growing customer base in our newest Asian market.
What You'll Do
- Deliver highest level of customer support by answering inbound calls and emails, on technical support and roadside assistance related enquiry in a 7*24*365 environment
- Educate our owners so they have optimal confidence in the operation of their vehicle
- Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
- Communicate or escalate owner’s concern to relevant parties for further follow up whenever necessary
- Accurately record issues and data into CRM/ Vehicle Support Systems
- Min. 2 years Technical Support/ call center experience in automotive industry is preferable
- Flexible, proactive, attention to details, eager to contribute with strong common sense
- Organize, sense of priority, adapt to work in a high pressure and fast pacing environment
- Accept 7*24*365 shifts to accommodate customer’s needs
- Establish and maintain positive, respect, cooperative working relationships
- Willingness to learn new and innovative automotive technologies
- Understanding of basic automotive techniques would be an added advantage
- Familiar with Customer Management Systems-Outlook, and MS Office Suite
In addition to a competitive compensation package, Tesla Hong Kong is pleased to offer the following benefits for employees:
- Employee Stock Purchase Plan (ESPP)
- Comprehensive Medical Coverage (Extended to Employees' Dependents)
- Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
- Employee Vehicle Purchase Program
- Tesla Vehicle Experience Program
- Employee Merchandise Discounts
- Celebratory Gifts for Special Occasions
- Employee Referral Program
The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees.
福利
除了具有競爭力的薪酬方案外，Tesla 香港為員工提供以下福利：
- 員工認股計劃（ESPP)
- 團體醫療保險 (包括配偶及子女)
- 全球員工支援計劃 (EAP) 和協助資源
- 員工購車計劃
- Tesla 車輛體驗計劃
- Eshop精品員工優惠
- 節慶禮物
- 員工推薦計劃
本公司保留在未經員工事先通知/同意的情況下更改總薪酬福利的權利， 此類福利也可能受到本公司決定的條款及細則約束。
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