Senior Business Management Specialist

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. 

The Strategy and Operations team is dedicated to driving the strategic vision and operational excellence across CE&S. We aim to enhance our company's edge by leveraging market insights, fostering innovation, and ensuring seamless execution of strategic initiatives. 

As a Senior Business Management Specialist, you will partner with the leadership team to deliver business operations excellence. You will manage the fiscal cycle and resource allocation for both internal and external resources. You will leverage data insights and process integrity to ensure business health. You will drive monthly and quarterly business reviews ensuring we are meeting our commitments. This opportunity will allow you to collaborate with internal stakeholders and Microsoft teams, providing a unique environment to showcase your business management skills.  

We are looking for a candidate with strong business management skills who can work across complex teams to get things done. If you have a passion for innovation, like to dig in and deliver, and thrive when given a challenge, then this may be the role.  

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• You will partner with leadership to develop and carry out business plans, while also helping to manage the team''s rhythm of business (ROB). You’ll also ensure continuous internal business operations in both normal and adverse conditions.
• You will collaborate with stakeholders and teams to oversee the creation and implementation of strategy execution plans, while ensuring alignment across functions. You will also use your understanding of strategy to design upcoming budgets.
• You will provide leadership support by ensuring team activities are aligned with their goals. This will involve building broad relationships that support activities across the business and communicating key leadership priorities.
• You will monitor organizational health, respond to team culture issues, and promote cultural initiatives. This will involve planning and executing trainings, tracking polls, and ensuring a healthy compliance scorecard.
• You will contribute to cross-team projects as needed to meet changing business requirements and manage business needs. You’ll also work on projects for larger areas, especially those requiring hands-on experience.
• You will manage the teams financial rhthymn and resource allocation, paying close attention to detail and accuracy. In addition, to managing heacount requests and discretionary spend.
• You will execute cross-organizational Business Reviews by driving end-to-end development and execution of CVP-level Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR).
• You will operationalize rhythm of connection with stakeholder teams to bring data-driven, insightful content that enables conversations that move the business forward.
• You will run CVP-level meetings (both remote and in person), bringing professionalism and executive presence to manage time and conversation efficiently.

Other:

• Embody our and .