Operational Compliance Manager

Casumo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at Casumo, where you are invited to be your authentic YOU-MO!

Company Overview:
Welcome to Casumo, your passport to a world of fun, excitement, and responsible gaming. We're an international online casino company with a knack for creating unforgettable gaming experiences. Our secret sauce? A blend of innovation, security, and a dash of playful charm.
Nowadays, we're on the hunt for a dynamic and strategic Operational Compliance Manager!

Position Overview:
We’re on the lookout for an Operational Compliance Manager to keep Casumo ahead of the curve when it comes to compliance across all business functions. You’ll play a pivotal role in managing a team of Compliance Officers, overseeing escalations, and ensuring our marketing, affiliate, and operational compliance standards are rock-solid.

In this role, you’ll be the go-to expert for handling compliance-related escalations—from marketing approvals to customer disputes and regulatory checks. You’ll work closely with various teams, including Ambassadors, Risk, Fraud & Payments, and third-party partners, ensuring every aspect of our operations aligns with regulatory expectations.

This is a great opportunity for a proactive compliance professional with strong leadership skills and a sharp eye for risk management. If you thrive in a fast-paced, highly regulated environment and love turning compliance challenges into seamless processes, this is your time to shine.

Responsibilities:

• Oversee and support Compliance Officers, assisting in the management of their daily workloads and ensuring smooth operations.

• Handle escalations related to operational compliance issues, providing guidance and resolution strategies.

• Manage escalations from various operational teams (e.g., Ambassadors, Risk, Fraud & Payments) to ensure compliance across business functions.

• Handle escalations arising from compliance assurance procedures, including affiliation, website testing, marketing, and procedural checks.

• Ensure marketing compliance by reviewing and approving advertising materials and providing clear guidelines for adherence.

• Monitor affiliate compliance, ensuring partners follow regulatory requirements and company policies.

• Oversee the onboarding process for third-party vendors and partners, ensuring compliance with regulatory standards.

• Handle Level 3 escalations on customer complaints, ensuring regulatory compliance in resolutions.

• Oversee Alternative Dispute Resolution (ADR) processes, ensuring fairness and regulatory adherence in dispute resolutions.

• Manage compliance aspects of game release and certification processes, ensuring all necessary regulatory approvals are in place.

• Review and conduct compliance analysis of new features and initiatives provided by the business, assessing potential regulatory risks.

• Work closely with operational business teams to maintain and enhance a strong compliance framework.

Requirements:

• Min. 3 years of experience in compliance, regulatory affairs, or operational risk management.

• Experience in managing compliance teams, workflows, and escalations.

• Strong background in marketing and affiliate compliance, particularly within regulated industries.

• Experience handling customer disputes, regulatory complaints, and ADR processes.

• Familiarity with game certification and regulatory approval processes is an advantage.

Required Skills & Competencies:

• Strong leadership and team management skills, with the ability to oversee and mentor compliance officers.

• Excellent problem-solving and decision-making abilities, particularly in handling complex escalations.

• In-depth knowledge of marketing regulations, affiliate compliance, and customer dispute resolution processes.

• Strong understanding of third-party vendor compliance and due diligence procedures.

• Highly detail-oriented and organised, with the ability to manage multiple tasks and deadlines effectively.

• Ability to collaborate with cross-functional teams and external regulatory bodies.

• Proficiency in compliance monitoring tools and risk assessment frameworks

Think we're a good match? Apply now!

The Perks (Malta Office)
Being a part of the Casumo group provides an unparalleled experience. You’ll find yourself surrounded by the brightest minds within the most inspiring and collaborative office spaces! In addition to that, you’ll enjoy:

• Private health insurance

• Wellness incentives, including a fitness allowance and mental well-being services

• Flexible national holidays: public holidays mean more time off, choose how and when to enjoy them!

• 2 weeks Work From Anywhere (10 days), increased to 4 weeks (20 days) after longer duration of employment within the Company: explore the world while working remotely

• Gourmet lunches and healthy snacks prepared by our in-house chef

• Variety of discounts from local vendors

• Access to some of the greatest tools and platforms for developing your professional skills and building success within your role

• A range of training courses, known as Casumo College, for continuous learning and growth

• Social events for building strong relationships with colleagues from all across the organisation

Our ABC values:

ASPIRE

At Casumo, "aspire" means pushing beyond the ordinary and transforming obstacles into stepping stones. Challenges are our breakfast of champions, and comfort zones are out of bounds. Mediocrity? Left behind. Our mantra? Dream big, aim high, and always be ready for the next adventure in innovation.

BELIEVE

Belief at Casumo isn't just a feel-good sticker; it's the glue that binds us. Turning "me" achievements into "we" victories, we're a tight-knit crew of dreamers, doers, and relentless supporters. With a high-five arsenal and a trusty cheerleading squad, we're on a mission to prove that together, we're not just strong; we're Casumo strong.

CARE

Care is our secret ingredient, the cherry on top of our game. It's not only about ensuring our players have a blast (responsibly, of course); it's about weaving a fabric of support so tight, even the toughest challenges can't tear us apart. From tailoring player experiences to being there for each other, we're all about creating memorable moments.