4A Games is a multinational video game development studio with offices in both Malta and Ukraine – known for its atmospheric first-person shooters Metro 2033, Metro: Last Light, Arktika. 1, and our latest release, Metro Exodus.Established in Kyiv, Ukraine in 2005, the studio was founded by a passionate team of game industry veterans with the goal of creating AAA-quality games for gaming PCs and then “next-gen” game consoles. In 2014, the studio moved its headquarters, along with more than 50 team members and their families, from Ukraine to Malta.Currently, at the heart of the company there are over 150 talented designers, programmers, artists, effects specialists, and writers from all over the world, with diverse and unique backgrounds – bringing countless years of experience in and love towards software development and computer games in particular.

4A Games

Community Manager - Malta

ESL FACEIT Group - EFG

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The Community Partnerships Associate at ESL FACEIT Group will develop and maintain relationships with gaming communities, focusing on Counter-Strike 2 and Overwatch 2. Responsibilities include community onboarding and relationship building, management and support, community discovery and analytics, and strategic and commercial management.  The role involves initiating partnerships, offering support to community leaders, tracking performance metrics, and collaborating with other teams. The successful candidate will have a deep understanding of the gaming ecosystem and excellent communication skills.

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<section aria-labelledby="job-description-title" class="styles--3vx-H" data-ui="job-description"><h2 id="job-description-title">Description</h2><div>At EFG (ESL FACEIT Group) we create worlds beyond gameplay where players and fans become community. We pride ourselves in having a corporate social responsibility which is that “IT’S NOT GG (Good Game), UNTIL IT’S GG FOR ALL”. We are passionate about the culture we foster that ultimately helps to create and shape the world of esports, gaming tournaments, leagues, events and holistic ecosystems staged for our millions of players, fans, and heroes.In the role of Community Partnerships Associate at ESL FACEIT Group, you will report to the Manager, Creator Partnerships EMEA, and play a crucial role in developing and maintaining robust relationships with gaming communities. Your key responsibilities will include:<ul><li>Community Onboarding and Relationship Building (30%)</li></ul><ul><li>Initiate and develop new partnerships with gaming communities, guiding their integration with FACEIT with the main focus on Counter-Strike 2 and Overwatch 2</li></ul><ul> <li>Maintain and enhance long-term relationships with community leaders, offering ongoing support to ensure community success on our platform</li> <li>Community Management and Support (30%)</li> <li>Reinforce existing partnerships through ongoing, effective communication</li> <li>Continuously assist community leaders to reach their full potential</li> <li>Collaborate with other teams within ESL FACEIT Group to ensure a holistic approach to community support and development</li> <li>Community Discovery and Analytics (20%)</li> <li>Scout and identify potential or thriving gaming communities within the gaming ecosystem</li> <li>Regularly track, manage, and report on key performance metrics and objectives to assess community project success</li> <li>Strategic and Commercial Management (10%)</li> <li>Handle commercial and account management responsibilities with key partners</li> <li>Analyze data to understand community needs and develop innovative strategies and ideas</li> <li>Collaborate with the Manager in shaping and executing partnership strategies and objectives</li> <li>Work closely with other departments to ensure seamless operational execution and compliance</li> </ul></div></section><section aria-labelledby="job-requirements-title" class="styles--3vx-H" data-ui="job-requirements"><h2 id="job-requirements-title">Requirements</h2><div><ul> <li>2+ years of professional experience in gaming or esports, ideally within creator or community-related positions</li> <li>Strong knowledge and understanding of Counter-Strike and/or Overwatch 2 ecosystems</li> <li>Deep understanding and enthusiasm for competitive gaming</li> <li>Excellent communication skills, both written and verbal</li> <li>High attention to detail and commitment to quality and accuracy</li> <li>Creative approach and ability to foster collaboration</li> <li>Proficiency in Google Suite (Sheets, Docs, Slides)</li> <li>Capability to allocate time effectively across various projects with prioritization</li> </ul></div></section>

Community Manager in Malta needs 2+ years experience, fluent English & Ukrainian, strong writing, verbal & communication skills, experience handling community conflict.

<div class="prose prose-sm prose-alpha">RESPONSIBILITIESWe are seeking a talented Community Manager to join our team. The job will require creating and cultivating the 4A Games community and evangelizing the studio and our games.<ul><li>Engage with, grow, and foster the diverse 4A Games’ community. Understand their concerns and desires, and relay those to relevant development teams.</li><li>Know the community, where they are, and speak their “language”, interacting with them constantly.</li><li>Know 4A Games’ titles past and present inside-and-out and evangelize them in any situation and to any audience. Be a professional fan.</li><li>Stay on top of news – from both the market and the industry. Learn from them and adjust community strategies accordingly.</li><li>Take note of all 4A mentions above and beyond. Identify those that require action, and develop successful plans to tackle unwanted scenarios.</li><li>Take the reins with internally focused initiatives to proactively envision, propose, and execute on expansion of the 4A Games studio brand, independent and inclusive of the games we make.</li><li>Work with publishing teams to create, manage, and execute community plans for 4A Games’ titles by engaging with internal departments and external agencies to create great content. Aim to expand the existing fan base and find new fans for 4A Games.</li><li>Work with and manage external vendors which contribute to our community efforts.</li><li>Work with publishing PR and marketing on community and digital media support plans.</li><li>Create content to use on social channels and during campaigns.</li><li>Understand the latest community software, platforms, and technologies. Be visible and helpful.</li><li>Identify and assist key influencers from across the 4A community. Work with them to build community initiatives.</li><li>Provide analytics and reports to measure the success of community initiatives.</li><li>Proactively inform other departments of potential issues and offer solutions to assist with problems.</li><li>Be confident and prepared to conduct on-camera interviews inside and outside the gaming industry. Potentially host livestream events and broadcasts, depending on overall community and marketing plans.</li><li>Support and attend trade, developer, and consumer shows with community presence, including on-site support and travel.</li></ul>REQUIREMENTS<ul><li>2+ years of community or marketing management.</li><li>Bachelor degree in marketing, economics, business, psychology, media studies, communications, or similar.</li><li>Fluent English and fluent Ukrainian.</li><li>Experience in producing raw visual materials (e.g. photos, videos, etc.).</li><li>Skilled in Photoshop and Premier.</li><li>Skilled in Microsoft Office.</li><li>Strong writing skills.</li><li>Excellent verbal and written communication skills.</li><li>Must be able to adopt appropriate tone and style in different messaging as required – have skills in diplomacy and negotiations.</li><li>Experience in handling and diffusing conflict within communities.</li><li>Proven ability to identify scenarios where a response is appropriate and avoiding scenarios that put fuel on fire.</li><li>A mindset aimed at growth. Entrepreneurial outlook. Able to see the community as part of bigger picture of the products, studio, and the industry.</li><li>Familiarity with Eastern European markets in addition to Western Europe and North America. South America and Asia are a plus.</li><li>Strong critical thinking skills – ability to evaluate situations from all possible angles, e.g. using SWOT.</li><li>Creative but also very analytical. Thinking twice before making something public or pursuing an idea.</li><li>Able to stay unaffected during community stress and negativity.</li><li>Able to work independently and as part of a team.</li><li>Must be willing and be able to travel.</li><li>A passion for gaming.</li></ul>PREFERENCES<ul><li>Previous PR, journalism, or media experience is a strong plus.</li><li>Another European language.</li><li>10+ years’ experience playing games.</li><li>Web development experience is a major plus.</li><li>Wider knowledge of the shooter genre in general.</li><li>Experience with Confluence/Jira.</li></ul>COMPREHENSIVE BENEFITS PACKAGE AVAILABLE</div>