Knowledge Base Lead
Job Summary
Job Description
Lead Knowledge Base & Help Center, create content, manage writers, 2+ yrs experience, tech-savvy.
Must have:
- Knowledge Base Lead
- Content Writing
- Team Management
- Customer Support
Good to have:
- Customer-facing Exp
- Brand Guide
- Data Analysis
- Content Strategy
Perks:
- Fast-growing Company
- Tel Aviv Location
1 skill required
Job Details
About the job
Description
Moon Active is one of the world's fastest-growing mobile game companies, providing entertainment for millions of active users across the world - and soon the moon! The company is headquartered in the heart of Tel Aviv.
We're looking for an independent leader, strategic and experienced with managing knowledge bases, with a love of creating content - in any which way (written content, visual content and more)
Responsibilities
Moon Active is one of the world's fastest-growing mobile game companies, providing entertainment for millions of active users across the world - and soon the moon! The company is headquartered in the heart of Tel Aviv.
We're looking for an independent leader, strategic and experienced with managing knowledge bases, with a love of creating content - in any which way (written content, visual content and more)
Responsibilities
- Become a vital part of the Customer Support team, owning all of our Help Centers, developing and implementing a robust content strategy based on insights from Customer Support teams and data analysis.
- Manage all written content utilized by Customer Support.
- Collaborate with different teams to develop our brand guide and tone of voice.
- Work closely with Support and Product teams to identify knowledge gaps and update content accordingly, ensuring continuous improvement of our knowledge bases.
- Lead and define the roadmap and priorities for our team of Content Writers, setting personal goals, KPIs, SLAs.
- 2+ years experience managing a Knowledge Base and / or Help Center.
- 2+ years of content writing and/or editorial experience.
- 1+ years of experience managing teams.
- Ability to work with technical and non-technical written materials.
- Customer-facing experience - advantage.
- Native English and Hebrew speaker with excellent articulation skills.
- Tech savvy with an understanding of the customer experience.
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About The Company
As one of the world’s fastest-growing mobile game companies, we produce engaging entertainment that is enjoyed by players across the universe!
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