Junior Systems Administrator - Intern

Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games, 2K, and Zynga. Our products are designed for console gaming systems, PC, and mobile, including smartphones and tablets. We deliver our products through physical retail, digital download, online platforms, and cloud streaming services. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO. For more corporate and product information please visit our website at http://www.take2games.com (http://www.take2games.com/).

While our offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions.

Who We Are:

Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. For more than 25 years, our development teams have created some of the most critically acclaimed and commercially successful entertainment experiences, captivating and engaging audiences around the world. We are incredibly proud of our ability to deliver consistently the highest-quality titles, as well as our colleagues who help to create our unique culture and work environment that is inclusive, diverse, and dynamic.

While our offices are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions. 

The Challenge

Take-Two Interactive is seeking an aspiring Junior Systems Administrator to join their Support team as an intern. As a Junior Systems Administrator at Take-Two Interactive you will support the wider support team in providing first line and second line support to end users, maintaining and configuring the local site hardware and applications, and will provide global infrastructure support.  The successful candidate will be a key member of the Global Support team, responsible for providing outstanding customer service to our employees including c-level, corporate, creative and remote staff.  This is an exciting opportunity for an aspiring individual that is looking to kick start their career in a leading developer, publisher and marketer of interactive entertainment products around the globe. We operate in a fast-paced and growing environment that offers an array progression and training opportunities. 

What You’ll Take On

• Providing 1st / 2nd Line support to end users on site in London and remotely to corporate sites (especially EMEA) on all IT hardware and software issues. 

• Installing, configuring and maintaining IT hardware and software according to policies in place. 

• Troubleshooting and Identifying the cause of hardware and software failures and provide corrective action to rectify the problem. 

• Identifying solutions which will reduce or eliminate the re-occurrence of hardware and software problems. 

• Ensuring email and other communication systems are operating properly, efficiently, and in accordance with corporate security. 

• Troubleshoot, repair, maintain, install and manage desktop, laptop and mobile computing devices. 

• Work with other technical teams to triage support tickets.

• Assist in the development of and to adhere to standardised hardware and software installation and support procedures.

• Make suggestions for upgrades and timely replacement of hardware and software packages across the company.

• Work alongside the Centralised Asset management team, assisting with their requests.

• Provide support to other business units in the company as directed by IT management.

• Ensure IT Issues are being resolved in a timely manner according to the policies in place.

• Strong team player and proactive communicator with service-oriented attitude and customer focus.

• A commitment to collaborative problem solving and customer service quality is essential.

What You Bring

• Knowledge of Microsoft applications (including Windows 10/11, Office 365, Active Directory,). 

• Knowledge of Mac hardware and OS/iOS (Including JAMF and ABM)

• Knowledge of Okta and Zoom is advantageous. 

• Previous experience of ServiceNow is beneficial. 

• An Understanding of ITIL processes. 

• Attention to detail and high degree of accuracy in recording and reporting. 

• Excellent communication skills with the ability to develop strong relationships internally and externally.

• Ability to interact with end users to successfully resolve queries and problems.

• Proven experience with translating technical jargon into plain English. 

• Ability to work independently, using own initiative. 

• Excellent customer service skills 

What We Offer You:

-  Great Company Culture. We pride ourselves as being one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.

-  Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.

-  Work Hard, Play Hard. Our employees’ bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, our onsite Gym, company parties, our Office bar, game release events, monthly socials, and team challenges.

-  Benefits. Benefits include, but are not limited to Private healthcare, Private dental, A double matching pension policy where the employer will double match up to a 4% contribution from the employee, Employee stock purchase scheme with a 15% discount, Eye tests and vouchers towards glasses, Cycle to work scheme, Flu vouchers, Annual health, 4X death in service insurance, Income protection (66% salary), Workplace Savings, 26 days holiday, Enhanced Family friendly policies + other great perks and great office facilities!

-  Perks. Fitness reimbursement up to £50 per month, an onsite Gym, an Office bar, employee discount programs, free games & events, stocked pantries and a dog friendly workplace.

Take-Two Interactive Software, Inc. and its affiliates and group companies (“T2”) is proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization. Employment at T2 is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, colour, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, pregnancy, age, marital status, or any other characteristics protected by applicable law.

Please be aware that Take-Two does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Take-Two also does not engage in any financial exchanges during the recruitment or onboarding process, and the Company will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scam or phishing exercise. Take-Two’s in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a take2games.com email domain). If you need to report an issue or otherwise have questions, please contact Careers@take2games.com.