IT Support Administrator
Job Summary
Job Description
- 1+ year IT Support experience
- Troubleshooting skills (hardware, software, network)
- macOS, Windows, hardware knowledge
- Basic networking troubleshooting
- High customer service orientation
- MS Azure AD, Intune, O365
- Google Workspace, Okta IDP, Jamf
- Zoom, Polycom, Crestron experience
- Ergonomic workspace
- Gym, yoga, music room
- 5-star breakfast, coffee, salads
- Full health insurance
- Growth opportunities
- Team events, happy hours
5 skills required
Job Details
Responsibilities
- We are seeking a service-oriented, hardworking IT Support Specialist to join our IT team in Israel. You will handle Tier-1 helpdesk tickets, providing first-level support to employees via in-person, phone, and remote assistance.
- Key Responsibilities:
- Resolve hardware, software, and OS issues on macOS and Windows.
- Manage ticketing and inventory systems.
- Support laptops, desktops, network printers, video conferencing equipment, and basic office network issues.
- Facilitate IT onboarding/offboarding processes and maintain IT inventory.
- Provide technical assistance for video conferencing and company events.
What we expect
1+ year of IT Support/Help Desk experience from a Tech organization.
Strong troubleshooting skills for hardware, software, and network issues.
Experience with macOS, Windows, and hardware components.
Basic networking troubleshooting knowledge.
High customer service orientation.
Desired
- Experience with MS Azure AD, Intune, O365, Google Workspace, Okta IDP, Jamf, and conference systems (Zoom, Polycom, Crestron).
What we offer
A Workplace Designed for Your Well-Being
Comfortable Environment: Ergonomic chairs and desks to support your health. Beautifully designed spaces that inspire creativity.
On-Site Amenities: Gym, yoga room, and music room for relaxation and rejuvenation
Delicious Perks: 5-star breakfast to kickstart your day. Freshly made coffee, shakes, and afternoon salads by our in-house barista.
Health & Wellness: Full health insurance coverage for your peace of mind.
Growth Opportunities: Learning and training programs to enhance your personal and professional skills.
Vibrant Culture: Happy hours, team events, and plenty of opportunities to connect with colleagues.
Join us and experience a workplace where your well-being, growth, and enjoyment come first!
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About The Company
Founded in 2009, Plarium Global Ltd. is dedicated to creating the best mobile and social experience for hardcore and casual gamers worldwide. With over 435 million registered users, we're proud to be consistently ranked among Facebook’s top game developers.
Plarium employs more than 1,300 individuals, and is headquartered in Israel with eight offices and development studios across Europe and the United States. Our games are available on iOS, Android, and PC. They are also available through Plarium Play, our optimized game launcher for PC and Mac players.
Plarium was acquired by Aristocrat in October 2017 and operates as a wholly owned subsidiary.
Our players constantly challenge us to improve our games in ways we never envisioned. They've built global communities, forged new friendships, and done more than just “play” our games – they've brought them to life.
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