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IT Helpdesk

Jakarta, Indonesia (On-site)

IT Helpdesk

2 Months ago • All levels • Administrative

About the job

2 skills required for this role

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macos

cross-functional

Job Description

Provide day-to-day IT support for computers, network devices, and printers. Troubleshoot issues, manage assets, and ensure smooth operations. Must have strong technical skills, analytical abilities, and excellent communication.

Must have:

Computer Hardware
Software Knowledge
Network Skills
Troubleshooting Skills

Good to have:

Operating Systems
Asset Management
Security Measures
Vendor Liaison

Job Description

Provide day-to-day support to ensure the smooth operation of computers, network devices, printers, and end-user needs. Assist the team with any other IT-related tasks as needed.
Troubleshoot and resolve application issues, while maintaining and updating technical support documentation.
Handle asset management, maintain inventory, and liaise with vendors for equipment and services.
Manage IT infrastructure, including server, backups, system monitoring and generating reports.
Implement and monitor office IT security measures, including antivirus management.
Support IT needs for day-to-day business operations and during company events, ensuring all technical aspects run smoothly.

Job Requirements

Minimum a bachelor's degree in computer science, information technology, or a related discipline
In-depth knowledge of computer hardware, software, and operating systems (Windows and macOS)
Basic fundamentals of network skills and knowledge
Strong analytical and troubleshooting skills. Enthusiastic and willing to learn in a fluid and fast-paced environment
Competence in documenting standard and application operating procedures
Excellent written and oral communication skills in Bahasa and English along with the ability to effectively collaborate with cross-functional teams
Willing to work fully WFO from the Jakarta Office.

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About The Company

Garena

60 Active Jobs

Garena is a leading global online games developer and publisher. Free Fire, its self-developed mobile battle royale title, was the most downloaded mobile game in the world in 2019, 2020, and 2021, according to data.ai, previously known as App Annie.

Garena is run by passionate gamers and has a unique understanding of what gamers want. It exclusively licenses and publishes hit titles from global partners – such as Arena of Valor and Call of Duty: Mobile – in selected markets globally. Garena champions social and entertainment experiences through games, enabling its communities to engage and interact. Garena is also a leading esports organiser and hosts some of the world’s biggest esports events.

Garena is a part of Sea Limited (NYSE:SE), a leading global consumer internet company. In addition to Garena, Sea’s other core businesses include its e-commerce arm, Shopee, and digital financial services arm, SeaMoney. Sea’s mission is to better the lives of consumers and small businesses with technology