Field Service Technician I
Job Summary
Job Description
AGS is seeking a Field Service Technician I to install, upgrade, and maintain gaming equipment at various casino locations. Responsibilities include preventative maintenance, troubleshooting technical issues, generating detailed reports, providing exceptional customer service, managing inventory, and participating in an on-call rotation. The role requires basic knowledge of AC/DC electronics and computer networking, proficiency with Microsoft Office Suite, and the ability to lift up to 50 pounds. Successful candidates will possess a valid driver's license, be flexible with their schedule, and be able to obtain necessary gaming licenses.
Must have:
- Install, upgrade, and maintain gaming equipment
- Troubleshooting technical issues
- Generate detailed reports
- Excellent customer service
- Basic knowledge of AC/DC electronics and computer networking
- Valid driver's license
- Able to lift 50 lbs
Good to have:
- Gaming experience
- Knowledge in electronics/computer networking
Perks:
- Growth potential
- Work with latest casino gaming equipment
- Hands-on work
3 skills required
Job Details
Job Description
Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!
What Youāll Do:
š Tech-Savvy Tasks: Dive into the technical sideāinstalling, upgrading, and performing procedures on gaming equipment.
š§ Maintenance Master: Perform preventative and general maintenance on AGS casino products. Youāll make sure everything runs smoothly!
š Report Wizard: Complete paperwork and reports like a proātimely, detailed, and accurate.
š Customer Service Champion: Provide ābest-in-the-businessā service to our customersā¦internal and external.
ā” Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate issues when needed.
š¦ Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.
ā° On-Call Rotation: Be part of a weekly on-call rotation with your fellow techniciansābecause sometimes, the game needs you 24/7.
š” Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.
What You Bring to the Table:
š« Education: High School diploma or GED
š License to Drive: A valid driverās license, vehicle insurance
š» Tech Skills: Youāre a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, weāll help you level up!).
š§ Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points!).
š Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
š
Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).
š Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
What Youāll Love About This Role:
š Adventure Awaits: Traveling to the different casinos and customers in your territory
š Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.
š» Techs Unite: Work with the latest and greatest casino gaming equipmentāif youāre into gaming, youāll love this!
š Hands-On Work: Itās a job where youāll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!
Physical & Work Environment:
š You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.
šŖ Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!).
Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).
Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.
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About The Company
AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.
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