Graveyard Shift Account Manager (Remote - PH)

As an Account Manager at DotYeti, you will manage client relationships. We expect you to be a reliable professional who will be able to achieve a balance between client orientation and the creatives team, in a results-driven approach. The ideal candidate must have talent in communication and experience in customer service.

• Manage the client-production cycle, from establishing a client contact to after-sales support especially for Royal Clients.
• Provide professional after-sales support to enhance the clients’ dedication (including but not limited to design revisions and requests)
• Remain in frequent contact with the clients in your responsibility to understand their needs.
• Respond to complaints and resolve issues aiming at client contentment and the preservation of the company-client relationship.
• Negotiate agreements between the production team and the clients.
• Assigning the appropriate team to handle client's requests.

• You have 1-2 years of experience as an Account Executive or in other sales/customer service roles.
• You are knowledgeable of market research, and negotiating principles.
• You are fluenct in G Suites (Google)
• You have excellent communication/presentation skills and the ability to build relationships.
• You have organizational and time-management skills. Enthusiastic and passionate

• Previous startup and/or design agency experience