ETIC, Salesforce Business Analyst, SA

Line of Service

Industry/Sector

Specialism

Management Level

Specialist

Job Description & Summary

A career within Salesforce services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client’s challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.

• Moderation of requirement workshops, requirements analysis & engineering, supporting process analysis & design, user story creation & prioritization.
• Good understanding of typical Customer processes in Marketing, Sales, Pricing, and Service such as Market-to-Lead, Lead-to-Order, Order-to-Cash, Issue-to-Resolution.
• Good understanding of eCommerce incl. customer expectations and their implications on backend requirements incl. CPQ.
• Good understanding of the potential and impact of digitization and of AI on Customer processes.
• Intrinsic motivation to create better customer and user experiences.
• Proficient in interacting directly with client stakeholders. Excellent English skills a must, business fluent German a plus.

Preferred skills

• CRM expertise, Salesforce user know-how and high-level skills in sales cloud or service cloud

Minimum years experience required

• 3-7 years of experice

Additional application instructions

• Certificates: Min. 2
  - Admin or App Builder
  - Sales, Service, or other Cloud Consultant certs

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date