Driver Experience (Non Booking & Spc Projects) Manager
Job Summary
Job Description
8 skills required
Job Details
What you will do:
- Work hand-in-hand with our driver-partners and regions team to identify and define their sources of friction throughout their day-to-day operations, ultimately understanding the partner's pain point.
- Provide recommendations and develop actionable strategies on how to anticipate, react, and respond to the frictions through data analysis and research, particularly on quantified metrics.
- Manage strategic projects in collaboration with relevant internal teams, our driver-partners, regions. Products and external stakeholders
- Facilitate communication, coordination, and alignment with respective stakeholders throughout the processes
What you will need:
- At least 4 years of experience in a strategy or project management role at a tech company preferable from operation, supply chain, 3PLs.
- Strong communication and project management skills with experience managing complex projects with multiple stakeholders
- Ability to lead and conduct analysis independently, including leveraging other teams such as Research, Product Management, etc.
- High level of precision and attention to detail to produce accurate sources of truth for management’s decision making
- Ability to move and execute quickly in a time efficient manner to allow for continual iteration is a core competency of our team
- Strong proficiency in Microsoft Excel and PowerPoint is a must; Proficiency with Data Query using SQL (Google Bigquery) or Python.
- Visualization, reporting, and dashboarding using BI tools such looker studio, tableau, metabase or spreadsheets (Google Sheets).
- Data Analysis using descriptive statistics (to analyze distribution, central point etc).
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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