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Area Operations Associate (Medan)

North Sumatra, Indonesia (On-site)

Area Operations Associate (Medan)

2 Months ago • 3 Years + • Operations

About the job

4 skills required for this role

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metabase

sql

communication

legal-compliance

Job Description

The Area Operations Associate will support the Area Operations Manager in managing day-to-day operations, including driver acquisition, engagement, and exit management. They will also be responsible for inventory management, driver income, and conflict resolution. The role requires strong analytical skills, good communication, and the ability to solve operational issues.

Must have:

3+ years of experience in operations
Strong analytical skills
Proficient in problem-solving using various tools and methods (SQL, BigQuery, Metabase)
Understanding of supply and demand planning
Excellent communication and attention to detail
Fluent in Bahasa Indonesia and proficient in spoken/written English

Good to have:

Experience in driver management
Knowledge of logistics and transportation
Experience with data analysis and reporting

About the Role

Area Operations Associate is accountable and responsible to support Area Operations Manager for all spectrum operation drivers in the area level, including but not limited to balancing supply and demand (BCR), utilization, driver acquisition, driver engagement, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area.

What Will You Do

Accountable to support Area Operations Manager (AOM) tasks by managing day-to-day operations monitoring (2W and 4W) including: driver acquisition management, driver engagement management (loyalty & retention and safety & performance training), driver exit (i.e. drivers suspension, etc.) management and inventory management (driver attributes and driver warrants), driver income through driver expenses reduction or providing alternative income (i.e. Swadaya)
Collaborate with Area Operations Manager for day-to-day escalated issues around driver services
Learn and apply good insights from an operations perspective during the process of establishing new areas of service
Responsible for end-to-end processes at the channel walk-in center (Driver Support Unit) in the district
Ensure SOP and legal compliance in the district
Support AOM in product changes roll out in the region
Support AOM by providing analysis for operations and consumer engagement activities in the area

What Will You Need

Having at least 3 years experience in operations
Having strong analytical thinking and problem-solving skills using various improvement tools (e.g. SQL, Big query, metabase) and methods
Having a good understanding of supply and demand planning
Having good communication skills and good attention to detail and routine activities
Able to create creative solutions toward operation issues and empower relevant teams to execute properly
Able to handle communication in community or mass conflict
Fluent in Bahasa Indonesia & proficient in spoken and written in English

About the Team

As an Area Operations Associate, he/she will support the Area Operations Manager. He/she will work very intensively and collaborate with other Region Operations Managers. He/she also will work closely with the Analytics team to analyze Operations data to get valuable insight and recommendations for the business.

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About The Company

GoTo Group

238 Active Jobs

GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.

GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.