Merchant Collection MIS
Job Summary
Job Description
As a Merchant Collection MIS, you will be responsible for setting up and configuring collections campaigns, managing user accounts, ensuring data integrity, providing training and support to users, collaborating with external vendors, and ensuring compliance with regulations and internal policies. You will also assist in managing Collections Dashboards and Reporting to ensure timely and accurate data availability, especially during weekends and holidays.
Must have:
- Bachelor's Degree in computer science or related discipline
- 1 year of experience as system admin or data analytic in Collections team in banking/fintech/startup
- Proficiency in collection dialer and systems
- Strong problem-solving skills
- Good communication skills
- Knowledge of database management and data analysis tools
2 skills required
Job Details
What You Will Do
- System Configuration: Set up and configure the collections campaign to align with organizational policies and strategies.
- User Management: Create, modify, and delete user accounts, ensuring appropriate access levels and permissions.
- Data Management: Oversee the integrity and accuracy of data within the system.
- Training and Support: Provide training to users on system functionalities and troubleshoot any issues that arise.
- Collaboration: Liaise with collection system developer external vendors for system upgrades, maintenance, and support. And also include Regularly coordinate with our telephony vendor to update caller ID numbers in the Dialer System
- Compliance: Ensure that all operations comply with relevant regulations and internal policies.
- System Upgrades: Manage system updates and enhancements, testing new features and ensuring smooth transitions.
- Reporting and Analytics : Additionally, assist in managing the Collections Dashboards and Reporting to ensure timely and accurate data availability when the MIS (Collection Data Analytics) team is unavailable, including weekends and holidays when the collection team needs to carry out operations.
What You Will Need
- Minimum a Bachelor's Degree in computer science or related discipline
- Or at least have 1 years of experience as system admin or data analytic in Collections team in banking/fintech/startup
- Proficiency in collection dialer and systems.
- Strong problem-solving skills to address system issues and optimize processes.
- Good communication skills. This will be needed when communicating with team members, stakeholders, and vendors.
- Knowledge of database management and data analysis tools.
- Available to work on weekends and holidays as needed, should the collection team require support on those days
About The Team
1. Financial services platform is Gojek’s financial services arm, working to provide responsible & sustainable financial services to Gojek's three main segments: consumers, merchant-partners, and driver-partners. Our team operates with the fundamental belief that financial inclusion can unlock the doors to a better quality life, both in the present as well as in the long term. With our "user first" mindset, we aim to transform the financial services sector in Southeast Asia, starting with Indonesia.
2. Our Data team, a financial data services sub-pod, is an established family with members stationed across Jakarta, India, and Singapore. We’re in charge of running hundreds of instances and deployments across all of our payment products, directly impacting millions of users every single day. Most recently, our team has built products that reduce the overall time to model, curate, and access data, streamlining our efficiency and internal processes significantly. In the coming year, in light of our new GoTo collaboration, we have exciting plans to scale up our team in efforts to field the massive growth of our data pool.
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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