Data Science Manager

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X,  and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Role

We are seeking an exceptional Data Science Manager to lead analytics for our Community Health organization and Trust & Safety team at Twitch. This pivotal role will drive data-driven decision-making across critical areas of our platform, ensuring the safety and well-being of our vibrant community.

As the Data Science Manager, you will work closely with the Community Health and Trust & Safety teams, reporting directly to the Director of Data Science - Community. Your team will be responsible for operational analysis and product analytics across the organization, shaping goals, metrics, experimentation, and dashboards. You’ll level up the understanding and capabilities of cross-functional stakeholders and guide them towards better decision making from the available data.

This role works very closely with the Community Health and Trust & Safety teams. Community Health builds the development of internal and external-facing products that protect viewers and creators from harm (e.g., harassment, spam, and illegal content). Trust & Safety elevates operational excellence and policy implementation to maintain Twitch as a trusted platform for thriving communities. Trust & Safety’s operations help support and inform the Community Health products.  

You Will:

• Hire and develop a growing team of analysts
• Establish the vision and roadmap for the team, prioritize the most impactful analysis, and guide the team in solving ambiguous and complex problems.
• Influence our overall product strategy; drive key product decisions through data and insights; set goals and KPIs and identify the right levers to achieve those goals.
• Lead the team to deliver reusable tools that can be productized or used by operational teams.
• Advocate for your data verticals by contributing to business cases that drive prioritization and proactively identify new trends and opportunities for your space. 
• Cultivate relationships with cross-functional partners across operations, product, policy, and engineering to remove roadblocks, provide insight, and execute on high-impact projects to reduce harm to the Twitch community. 
• Help the team prioritize and execute in the face of ambiguity: work with stakeholders and mentors to distill the problem, adapt your tools to answer complicated questions, and identify the trade-offs between speed and quality of different approaches.

You Have:

• 7+ years of experience (or MS with 5+ years) in data science or analytics roles
• 2+ years of people management experience, managing data scientists and data analysts
• Experience in partnering with product teams to define goals, metrics, and experiments
• Track record of guiding teams through unstructured technical problems to deliver business impact
• Full stack experience across data science, analytics, and data engineering
• Graduate (PhD preferred) degree in Statistics, Computer Science, Engineering, or equivalent experience
• Passion for creating safe and healthy online communities
• Comfortable working with highly sensitive and/or disturbing content

Bonus Points

• Prior work with Trust & Safety, Risk, or Fraud business units
• Familiarity with Twitch, either as a viewer or creator (or both!)

Perks

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Job ID: TW8706