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Customer Support Representative (German)

Almaty Region, Kazakhstan (Remote)

Customer Support Representative (German)

3 Months ago • All levels • 2D Art

Job Summary

Job Description

Playrix is seeking a dynamic Customer Support Representative to join its team and provide support to players of its popular mobile games, such as Homescapes. The ideal candidate will possess excellent communication skills in English and German, be proficient in technical troubleshooting, and have a passion for mobile gaming. Responsibilities include managing player tickets, providing technical advice, resolving issues, collaborating with various departments, and utilizing research skills to enhance support services.

Must have:

Excellent communication skills in English and German (written and verbal)
Technical troubleshooting and problem-solving skills
Ability to understand and explain technical concepts clearly
Experience with mobile games is preferred

Perks:

Flexible work schedule
Work from anywhere in the world (except Russia and Belarus)
Voluntary health insurance
Paid vacation and sick leave
Gym membership and fitness app reimbursement
Professional development opportunities
Discounts on language courses
Company events and parties
Merch store with internal currency

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Job Details

Customer Support Representative (German)

About the company

Playrix is one of the most successful mobile game development companies  in the world. In terms of mobile application revenue, we rank first in Europe  and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.

Team, about the role

Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative based in Ireland.

By joining us, you'll have the opportunity to assist and support the players of such hit game as Homescapes, enjoyed by millions of people worldwide.

Tasks

Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
Engaging with a global player base, offering technical advice and assistance
Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
Using your research skills to come up with solutions and enhance our support services

Requirements

Excellent communication skills in English, both verbal and written
Excellent communication skills in German, both verbal and written
A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
Experience playing mobile games is preferred

Our Perks

Flexibility at work

For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.

Caring for health and well-being

We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.

Professional development and education

We pay for participation in specialized conferences and courses and hold our own internal conferences.
We offer discounts on English language courses and courses for the languages of the countries in which the company operates.

Events and merch

We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.