Customer Success Manager

• Identify opportunities to improve the customer's experience
  
• Develop and implement customer success plans
  
• Manage the customer's account and ensure that they are getting the support they need
  
• Track and report on customer performance metrics
  
• Process and close monitoring clients' payment, refunds and review account adjustments, resolve client discrepancies and short payments, small balance write off, delinquency notices, customer reconciliations and processing credit memos.
  
• Work with other departments within the company to ensure that the customer's needs are met
  
• Stay up-to-date on the latest trends in customer success
  
• Represent the company to the customer
  

Requirements

• Bachelor's degree in business, marketing, or a related field
  
• English Language proficiency.
  
• 4+ years of experience in customer success, sales, or account management in the ecommerce industry.
  
• Strong communication, interpersonal and organizational skills.
  
• Proven success rate at levels above sales quota.
  
• Proven ability to drive the sales process from plan to close
  
• Strong business sense and industry expertise
  
• Ability to identify and solve customer problems
  
• Ability to work independently and as part of a team
  
• Ability to manage multiple projects simultaneously
  
  

Benefits

• Medical Insurance
  
• Social Insurance
  
• Incentive Scheme