Client Partner - Retail - R01542654

The Client Partner position is a key role within the Brillio Customer Success team for North America, responsible for driving sales and business development strategies, and executive relationships for one of our most strategic Retail clients and a couple other key clients. In this role, the Partner will be responsible to drive superior customer experience and revenue growth. The position also requires working with and leveraging corporate and internal digital groups. The individual will be responsible for establishing and maintaining relationships at the CXO level and creating a long-term strategic partnership with the clients. The role shall be assisted by a team of practice managers who shall help create the customer experience and delivery excellence. The Partner will act as a “trusted advisor” to his/her client and have a mix of strategic business and technology experience. With Brillio’s strong presence in the Retail space and our entrepreneurial culture, this position presents a dynamic growth opportunity for the right individual to contribute to a rapidly growing company in an exciting field.

·          Customer Advocacy - Ensures customer success on stated and unstated business priorities through strategic advice and market leading solutions.

·          Owner’s Mindset - Is passionate about Brillio’s business, deeply committed to its success and makes decisions that are in the best interest of the firm.

·          Innovation Ethos - Embraces ambiguity and adopts relentless experimentation to challenge current practices and enable continuous growth.

·          Execution with Pace - Displays agility to deliver high quality results in the face of changing stakeholder expectations.

·          Big Picture Thinking - Creates a common definition of shared success and sets bold targets that inspire the team towards new horizons.