Customer Success Manager
Job Summary
Job Description
The Customer Success Manager at Barracuda Networks is responsible for fostering post-sales client relationships, driving product adoption, and identifying upsell/cross-sell opportunities. This role involves developing strategic success plans aligned with customer business strategies, managing product/service delivery with cross-functional teams, and collaborating with account management on sales data analysis and process improvement. Key responsibilities include owning client relationships, formulating customer success strategies, resolving client challenges, acting as the primary point of contact for multiple product lines, customizing product delivery, proactively offering support and insights, providing training, and collaborating with sales teams on success plans and expansion opportunities. The ideal candidate will possess a Bachelor's or Master's degree and 3-5 years of experience in a relevant field.
Must have:
- Post-sales client relationship management
- Drive product adoption and upselling
- Develop customer success strategies
- Resolve client challenges
- Collaborate with sales teams
Good to have:
- Cybersecurity Fundamentals
- Customer Success Platforms
- Data Analysis and Reporting
- CRM Software Experience
Perks:
- Internal mobility
- Equity (non-qualifying options)
- High-quality health benefits
- Retirement plan with employer match
- Career-growth opportunities
- Flexible Time Off
- Paid Time Off
- Volunteer opportunities
3 skills required
Job Details
Req ID: 25-454
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
Envision yourself at Barracuda:
The Customer Success Manager is responsible for driving post-sales relationships, driving product adoption, and identifying upsell or cross-sell opportunities. They develop strategic success plans aligned with customer business strategies and manage product/service delivery in association with cross-functional teams. They work with account management teams in analyzing sales data and improving sales processes.
What you’ll be working on:
- Owns the post-sales relationship with Barracuda’s clients, drives greater adoption of products and/or services, and promotes upsell/cross-sell opportunities.
- Formulates and executes customer success strategies that align customers’ business strategies to Barracuda products and services.
- Works with customers and Barracuda stakeholders to prevent or remediate any challenges faced by client teams in using Barracuda’s products/services.
- Operates as primary point of contact for multiple product lines, while supporting the customer journey with Barracuda.
- Builds and manages the customized product delivery to the customer’s technology environment.
- Reaches out to customers proactively to offer support, share best practices, and provide value-added insights.
- Provides training and resources to help customers and junior team members understand how to use Barracuda product/services effectively.
- Collaborates with the broader sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals.
- Engages and coordinates customer delivery across Barracuda Networks team members including engineering and professional services.
- Leverages specialized customer success knowledge in breadth and/or depth to a variety of issues/projects within the team.
- Works in a project-oriented manner contributing towards team-level goals, and works closely with multiple teams to identify customer needs and provide tailored solutions.
- Supports account management team in analyzing sales data and/or developing strategies for sales' process improvement.
What you bring to the role:
- Bachelor's or master’s degree in Sales, Business Administration or equivalent
- 3-5 years of experience in sales operations, account management, customer success or equivalent
- Business Acumen
- Customer Relationship Management
- Customer Engagement, Consulting, and Support
- Cybersecurity Fundamentals
- Customer Success Platforms
- Data Analysis and Reporting
- Sales Processes
- Customer/Market/Ecosystem Knowledge
- Stakeholder Management
- Conflict Resolution
- CRM Software Experience
What you’ll get from us:
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.
- Equity, in the form of non-qualifying options
- High-quality health benefits
- Retirement Plan with employer match
- Career-growth opportunities
- Flexible Time Off and Paid Time Off benefits
- Volunteer opportunities
#LI-hybrid
Similar Jobs
Keywords Studios (Player Support)
Pasig, Metro Manila, Philippines (On-Site)
• 3 Months ago
Axon
Denver, Colorado, United States (On-Site)
• 2 Months ago
PwC
Noida, Uttar Pradesh, India (On-Site)
• 4 Months ago
Netflix
Los Gatos, California, United States (Hybrid)
• 3 Months ago
Microsoft
Dublin, County Dublin, Ireland (On-Site)
• 1 Month ago
Microsoft
London, England, United Kingdom (On-Site)
• 1 Month ago
Paytm
Bengaluru, Karnataka, India (On-Site)
• 3 Months ago
Granicus
Washington, District Of Columbia, United States (Remote)
• 4 Months ago
Get notifed when new similar jobs are uploaded
Similar Skill Jobs
ARVORE Immersive Experiences
São Paulo, State Of São Paulo, Brazil (Remote)
• 3 Months ago
The Walt Disney Company
Burbank, California, United States (On-Site)
• 1 Month ago
Keywords Studios (Player Support)
Community Of Madrid, Spain (On-Site)
• 1 Month ago
Get notifed when new similar jobs are uploaded
Jobs in Alpharetta, Georgia, United States
Funko
Burbank, California, United States (Hybrid)
• 1 Month ago
Zoox
Boston, Massachusetts, United States (Hybrid)
• 3 Months ago
Sagecor Solutions
Maryland, United States (On-Site)
• 3 Months ago
Blizzard Entertainment
Irvine, California, United States (Hybrid)
• 4 Months ago
Lionsgate Games
Santa Monica, California, United States (On-Site)
• 1 Month ago
Get notifed when new similar jobs are uploaded
Business Development Jobs
Alpha Sense
London, England, United Kingdom (On-Site)
• 2 Months ago
Salesforce
São Paulo, State Of São Paulo, Brazil (On-Site)
• 4 Months ago
Microsoft
Dublin, County Dublin, Ireland (Hybrid)
• 1 Month ago
Logitech
Berlin, Berlin, Germany (Hybrid)
• 4 Months ago
Get notifed when new similar jobs are uploaded
