Customer Experience Engineering: Internship Opportunity

Come build community, explore your passions and do your best work at Microsoft with thousands of university interns from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead.

As a Customer Experience Engineering Intern, you will understand the developer customers’ needs and develop guidance on how to design, develop, products and solutions using Microsoft Security Developer Platform (Entra, Intune, Sentinel, Purview). You will update troubleshooting guides, content and communicate translation of signals into actionable insights to product teams to improve Security Developer Platforms SDK/API/Library. You will implement and/or provide recommendations on automation of solutions and new features/tools of the products and identify upscale customer opportunities. You will conduct impact, root cause analysis and handles developer escalations as well as health checks to ensure the customer environment is optimized and configured for deployment. You will partner with other teams to resolve customer issues, deliver solutions to them, discuss customer progression and common issues. You will utilize resources, tools and input to identify and flag defects/signals in the products.

At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications

· Currently pursuing a Bachelor's Degree in Engineering, Computer Science, Information Technology, Engineering, Data Science, Math, Business, or related field
· Must have at least one semester/term of school remaining following the completion of the internship
· React/Angular/.NET|JAVA/Andorid/IOS SWIFT.
· Good communication Skills

Preferred Qualifications

• Proficiency in programming languages (such as C#, Java, Python, JavaScript) is highly desirable.

• With supervision, utilizes engineering tools, customer telemetry and/or direct customer input to identify and flag the defects/signals in the product or product misuse, or an issue with the customer. With support and guidance, tracks customer incidents and engages customers and partners to understand the issue, informs them about the active cases, and communicate progress and next steps to customers.
• With managerial support, provides guidance to customers on designing configurations and deploying solutions on Microsoft platform. Assists with answering customer questions/concerns and reporting customer issues related to new deployment.
• With managerial guidance, gather feedback from the customers and partners to learn ways in which customers and partners use the product. Helps team members to identify feature and knowledge gaps, misconfigurations, metrics, and key performance indicators (KPIs) in the current product. Supports team members in implementing automation of solutions for the team.
• Supports in escalating specific customer issues to appropriate teams to resolve customer issues. With supervision, communication progress and keep stakeholders aligned with respect to escalations.
• Works with customers under guidance to gather input on their experiences with Microsoft solutions. Identifies and tracks gaps in customer scenarios and product limitations.
• With some oversight, partners with other teams (e.g., program managers, software engineers, product, customer service support [CSS] teams) to review and unblock customer incidents/issues