Business Operations Analyst IV
Job Summary
Job Description
Rackspace Government Team seeks a Business Operations Analyst IV to support their largest customer. Responsibilities include addressing billing and invoicing inquiries, conducting revenue analysis, managing expenses, and developing forecasts. This role involves close collaboration with internal teams (finance, accounting, procurement, compliance) and external customers, requiring advanced analytical skills, excellent communication, and strong presentation abilities. The analyst will investigate billing disputes, prepare profitability analyses, develop complex forecasting models (cash flow, sales, expenses), and ensure compliance with SOX regulations. Project management and mentorship of junior analysts may also be involved. The position is hybrid, requiring 3 days a week in the San Antonio, TX headquarters.
Must have:
- Advanced public cloud billing knowledge
- Expert Excel skills
- Advanced financial analysis skills
- Strong communication & presentation skills
- SOX compliance understanding
- Experience with ERPs & Ticketing systems
7 skills required
Job Details
We are looking for a Business Operations Analyst IV to join our Rackspace Government Team in the US. This role will directly support Rackspace’s largest customer by addressing billing & invoicing, revenue analysis, expense tracking, and forecasting.
Work Location: Hybrid 3 days in our San Antonio, TX headquarters.
Responsibilities
- Directly support external customers by investigating, presenting, and discussing cloud billing questions, disputes, and quotes; also ensuring that all interactions are properly documented through tickets for processing and auditing.
- Work closely with internal customers including corporate finance, accounting, procurement, & compliance.
- Assist Finance leaders in leading day-to-day operations externally and manage inputs required for invoicing, financial forecasting, revenue recognition, and expense actuals.
- Assess options for improvement on business expenses.
- Prepares profitability analyses.
- Develops/reviews forecasts for accurate and timely cash flow projections, sales projections, expense projections, profitability, headcount, department performance, and direct expenses.
- Takes ownership of projects from start to finish.
- May provide work leadership for less senior analysts and/or has project management responsibilities.
- Prepare documentation for processing and compliance.
Knowledge/Skills/Ability
- Advanced understanding of public cloud billing is preferred
- Advanced technical knowledge of budgeting, financial statements, cash management, and financial analysis processes.
- Advanced understanding of the overall financial function and interrelated components.
- Ability to create highly complex forecasting models.
- Must also possess high attention to detail and be capable of performing the most complex data analysis for extended periods of time. Expert Excel skills are required.
- Must have advanced presentation skills, the ability to express the most complex quantitative concepts to a non-financial audience.
- Advanced communication skills, both written and verbal. Excellent organizational skills.
- Ability to make appropriate decisions considering the relative costs and benefits of potential actions.
- Ability to successfully work and promote inclusiveness in small groups.
- Strong understanding of SOX (Sarbanes-Oxley) controls and compliance, with the ability to implement, monitor, and ensure adherence to regulatory requirements.
- Strict adherence to processes required for government auditing
- Experience with ERPs and Ticketing systems (Oracle and ServiceNow preferred)
Work Location: Hybrid 3 days in our San Antonio, TX headquarters.
#LI-AW1, #LI-Hybrid
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