Automation Support Engineer
Job Summary
Job Description
- Process Automation
- Python Programming
- Information Access
- Docker/Nomad
- Bash/PowerShell
- SQL Databases
- Reverse Engineering
- API & WEB
- Flexible Schedule
- Health Insurance
9 skills required
Job Details
Automation Support Engineer
About the company
Playrix is one of the most successful mobile game development companies in the world. In terms of mobile application revenue, we rank first in Europe and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.
Team, about the role
We are looking for an Automation Support Engineer with experience in automating services and processes using Python scripts. This is a position aimed at automating the work of the Playrix second-line technical support team, auditing our current processes, and initiating changes.
The vacancy is open in our Services Support (L2) team, which consists of six true professionals in their field. Thanks to the IT Support team, the life of more than 3,000+ Playrix employees from 50+ countries is made easier (for example, ready-made IT solutions may not fit Playrix processes, so the L2 team customizes or creates its own solutions to fulfill the company's needs). And we want you to become a part of this team!
Tasks
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Analyzing current processes and initiating their improvement
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Participating in testing projects and implementing new services and tools
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Optimizing and automizing current processes
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Ensuring successful migration between services
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Troubleshooting problems related to working with services and communicating with the service's technical support to resolve them
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Preparing instructions for team members
Our stack
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We're at a stage where our basic processes are effectively set up. We've recently implemented a new Service Desk system and are now ready for new challenges. We want to automate routine work using modern tools:
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Python or other programming languages for writing scripts
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Asana & Slack for tracking key tasks
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FreshService: a tool for working with Playrix user requests (Service Desk system)
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G-suite: data storage, authorization (SSO Google), documentation
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Requirements
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Experience in process and service automation
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Advanced programming level (Python, Bash or PowerShell preferred)
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Knowledge of basic information resource access control principles
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Experience setting up and using Docker or Nomad
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Experience working with databases (for example, SQL)
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Deep knowledge and understanding of algorithms and data structures
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Experience with reverse engineering
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Understanding of API and WEB technologies
We offer
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The ability to make the work of your colleagues easier by implementing automation of access issuance (we plan to implement the concept of a role model and an IAM system)
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A high level of responsibility and autonomy, allowing you to develop and implement your own solutions to improve processes
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The freedom to switch out processes and approaches for more efficient ones without lengthy approvals or bureaucracy
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Diverse tasks from different areas of IT Support—you can deepen your expertise and gain new skills
Our Perks
Flexibility at work
- For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.
Caring for health and well-being
- We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
- We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
- We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.
Professional development and education
- We pay for participation in specialized conferences and courses and hold our own internal conferences.
- We offer discounts on English language courses and courses for the languages of the countries in which the company operates.
Events and merch
- We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
- We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
- We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.
Work Format
Remote or from one of the company’s offices
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