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Technical Support Engineer

Bucharest, Romania (On-site)

Technical Support Engineer

33 Minutes ago • 1-1 Years • Administrative • Undisclosed

About the job

2 skills required for this role

Add these skills to join the top 1% applicants for this job

sql

problem-solving

Job Description

As a Technical Support Engineer at Microsoft, you will provide technical support to customers, partners, and internal teams, diagnosing and resolving complex issues in computer systems, software, and networks. You will work directly with customers to understand and resolve their problems, escalating complex issues as needed. Responsibilities include troubleshooting, log analysis, collaboration with other teams, and contributing to product improvements through feedback and bug identification. You will also participate in training sessions to enhance your skills and knowledge. The role requires excellent communication skills and the ability to analyze problems and develop effective solutions.

Must have:

1+ year experience in tech support or related field
Bachelor's degree in CS/IT or equivalent
Excellent written and verbal communication (English)
Troubleshooting and problem-solving skills
Collaboration and communication skills

Good to have:

Microsoft Technology Certifications
Experience in system development or network operations

Perks:

Industry-leading healthcare
Educational resources
Product and service discounts
Savings and investment programs
Maternity and paternity leave
Generous time away
Giving programs
Networking opportunities

Overview

Come build community, explore your passions and do your best work at Microsoft. This opportunity will allow you to bring your aspirations, talent, potential and excitement for the journey ahead.

As a Technical Support Engineer, you will Provides technical support to customers, partners, field engineers, and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems. Works with customers to review and resolve issues. Performs troubleshooting and related analyses; escalates issues as appropriate or serves as the escalation point for highly complex issues. Collaborates on cross-team issues and provides feedback to improve products, resolve bugs and automate processes.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond

Qualifications

Required Qualifications

1+ year(s) technical support, technical consulting experience, or information technology experience
OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field
OR Certifications in SQL, coding, development, or other related certifications
OR equivalent experience
Excellent verbal and written communication skills in English.
You must be legally authorised to work in Romania to be eligible for this role. (Legally authorised = has citizenship or has been granted a valid visa or full work permit).

Preferred Qualifications

Microsoft Technology Certifications
1+ year(s) in system development, network operations, software support, IT, technical support, technical consulting experience

***Relocation expenses are not provided as part of this role

Responsibilities

Start Date: September 2025

Location: Bucharest, Romania

Type of Employment: Full-Time

You will review issues and contact customers to understand their problems, ensuring they are kept informed about the status and solution of their issue.
You handle customer issues through collaboration, resolution, or escalation, aiming to provide satisfactory resolutions.
You analyze problems and develop solutions to meet customer needs, utilizing log analysis and proprietary tools.
You collaborate with resources from other groups as needed to resolve moderately complex technical issues that involve multiple teams or products.
You attend readiness and non-technical trainings to enhance your proficiency in support topics, providing feedback to improve products and identifying potential defects for escalation.
You will embody our culture and values

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Industry leading healthcare

Educational resources

Discounts on products and services

Savings and investments

Maternity and paternity leave

Generous time away

Giving programs

Opportunities to network and connect

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