Team Lead - Content & Communications
Job Summary
Job Description
As a Team Lead - Content & Communications in Paytm's Merchant Helpdesk (MHD) team, you'll create engaging content across various platforms (SOPs, chatbots, social media, videos, emails, WhatsApp). You'll collaborate with process, product, and operations teams to produce impactful content, utilizing content management and HTML skills. The role includes visiting training centers for feedback and creating social media communications that enhance customer experience. Strong writing, editing, and communication skills are crucial, along with proficiency in various software programs.
Must have:
- Write, edit, and review content for various platforms
- Collaborate with cross-functional teams
- Use HTML and content management systems
- Create engaging social media communications
- Minimum 2 years of online content experience
- Fluency in English (written and spoken)
Good to have:
- Fintech experience
- Audio/video content creation skills
- Understanding of technology and user experience
Perks:
- Opportunities to make a difference
- Meaningful work
- Collaborative and output-driven environment
- 360-degree feedback
- Respectful work environment
4 skills required
Job Details
About Us:
Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company aims to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited which owns the brand Paytm is founded by Vijay Shekhar Sharma.
About the Team:
The requirement is in the Merchant Helpdesk (MHD) Team. MHD is responsible for creating a unique customer experience for Paytm Merchants with optimized operational processes guided by data analytics.
About the Role:
● Write, edit and review content for SOPs, chatbots, social media, videos, email campaigns, WhatsApp communications etc.
● Work closely with process, product and operations teams to create and edit impactful content that generates results.
● Use editing, content management, and HTML skills to publish content across in-house content platform.
● Visit training centers to get in-depth knowledge and live feedback to simplify and create better SOPs.
● Create social media communications/responses across verticals, as required. Ensuring the responses increase/add to customer’s delight. Adhere to company policies while creating communications.
Expectations/ Requirements:
● Graduation/Post-graduation (BA/MA) in English Language.
● Minimum 2 years of experience of working with online content companies. Experience in fintech and HTML will be an added advantage.
● Fluency in English (written and spoken) is a must.
● Skilled in creating and editing audio/video content.
● Sound understanding of social media platforms.
● Should have good communication and interpersonal skills.
● Ability to work independently with little or no daily supervision.
● Ability to work on multiple projects with different objectives simultaneously.
● Should have good time management skills, including prioritizing, scheduling, and adapting as necessary.
● Proficiency with writing programs, such as Google Docs and Microsoft Word, Excel, Outlook, and PowerPoint.
Superpowers/ Skills that will help you succeed in this role:
● High level of drive, initiative and self-motivation.
● Understanding of Technology and User Experience.
● Love for simplifying.
● Growth Mindset.
● Willingness to experiment and improve continuously.
Why join us:
● We give immense opportunities to make a difference and have a great time.
● You are challenged and encouraged here to do meaningful work for yourself and merchants.
● A collaborative output-driven program that brings cohesiveness across. businesses through technology.
● A solid 360 feedback from your peer teams on your support of their goals.
● Respect, that is earned, not demanded from your peers and manager.
Compensation:
If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratise credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
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